Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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The services you provide are great!
I can't say enough of how much I appreciate the support and insurance you provide. I recommend you to all my friends with animals.
Insurer: Nationwide
By: Steve
Nationwide is hassle free pet insurance
I looked and compared 4 different pet insurers before choosing Nationwide. I've used them for over a year now and have been very pleased with their pricing, comprehensive coverage, and very easy claim filing process. Unfortunately I've had to use the insurance because my dog broke his leg and required extensive surgery. Nationwide was so easy to contact and file claims and within 5 business days I received my payment from them.
Insurer: Nationwide
By: Sabine
Superior service
Easy peasy to file a claim. This is the first time that we have purchased pet insurance and are glad we did. Our puppy has been to the vet twice and we are so happy to have Nationwide to help with expensive Vet bills.
Insurer: Nationwide
By: Karen
Excellent and fast service
My claim was process fast and was easy process Thanks you !!!!
Insurer: Nationwide
By: Alejandra
Unexpected
I did not know that some parts of my visit would be covered and was happy to find out that they were. I was really happy to see that Nationwide values us as customers.
Insurer: Nationwide
By: Tahiry
Excellent
I love the service, the claims are easy to complete. The only 'issue' I have is that I've submitted 2 claims for something unrelated to an existing condition and it was assumed that it was related to that. Instead of asking (call, email, etc.) about it, it was denied and I had to submit additional paperwork to re-explain. This extra work on my end could have been avoided with communication asking me.
Insurer: Nationwide
By: Heather
When my dog needs medical care the cost is the least stress due to Healthy Paws ALWAYS being there for us!
Our gentle giant girl has been very high maintenance. Though we love her all the same. She has had several surgeries and Healthy Paws has made it so non stressful for us. We just snap a photo and email it to them and within a few days we have our claim put into our bank account. They have never questioned or given a hard time. They always check on Blossom to make sure she is okay. I highly recommend them!
Insurer: Healthy Paws
By: Julie
Thank you for always being there
Thank you for being there for me and my dogs
Insurer: Nationwide
By: Andrea
Excellent Policy and and Fast Reimbursement Turnaround Time
I can't thank Nationwide enough for providing such a great policy for my two cats and for the quick turnaround on reimbursements. Nationwide has been a lifesaver!
Insurer: Nationwide
By: Suzanne
Thank you for checking in on Keystone
You are easy to submit claims to and I thank you for checking in to see how Keystone is.
Insurer: Nationwide
By: Roberta