Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Nationwide has the easiest process to file a claim. So grateful it is not frustrating like most insurance companies.
I have only had nationwide insurance for about six months and have been 100% pleased with them. They did question one claim and after I answered the questions appropriately, they were satisfied and paid the claim.
Insurer: Nationwide
By: Mandy
A relief to have Nationwide pet insurance
My girl has starting having seizures the day after her vaccines were administered. It did not make sense that a 3 year old healthy dog was having such issues. Having Nationwide pet insurance has been such a blessing. They have helped us cover the expenses to determine why she is having the seizures and enabled us to pay for the maintenance fees to allow us to see a veterinary neurologist without spending our savings. Thank you! The claims have been easy to file and pretty quick turn around for payment. We highly recommend this service.
Insurer: Nationwide
By: Michelle
Have this insurance on all our adopted pets the very best there is
Over the years we have had this insurance on our cats we have lost 2 of them due to age. ASPCA has always been fair and efficient in processing our claims. They even went the extra mile and sent a sympathy card and a personal phone call to my wife. Their care and empathy was very much appreciated. Our current cat Granger is really bummed without his pal and we will adopt another cat and will always have this insurance on any of our pets
Insurer: ASPCA
By: Katie
Thank you so much for processing our claim quickly, it was a very stressful & costly few visits, this was helpful & appreciated
We had a pretty sick pup that had as at the vet every day for 3 days. I had some trouble filing the claim on line but once it was filed, it was processed and paid very quickly. Super helpful during this stressful time.
Insurer: Nationwide
By: Michelle
Exemplary service
Signing up for nationwide was one of the best things I did when we first adopted Ruby. The service and ease of use of apps and submissions has been a phenomenal experience. It is one less worry and I am thankful.
Insurer: Nationwide
By: Brooke
Wow, it was easy
I did lots of research on which pet insurance to buy. Hoping I would never use it. And shortly after signing up my pet had a major emergency. I didn't even think about the pet insurance. Just did everything I could to ensure my puppies health long term. My Vet submitted everything and within a week, I had reimbursements. With that came great communication and assistance. I feel Nationwide is part of my family along with my Vet in caring for my puppy. I truly appreciate it.
Insurer: Nationwide
By: John
Always fast and reliable
Very happy with our recent experience. Our claim was processed in just a couple of days and we received our check in the mail the next week. As always, we were emailed with the progress of our claim. Thank you!
Insurer: Nationwide
By: Katherine
Excellent Service and Quick Response
Best pet insurance we ever had. Fast and efficient service.
Insurer: Nationwide
By: William
Very easy to submit a claim
They have made it very simple to submit a claim. They are very helpful especially when you have a sick dog.
Insurer: Nationwide
By: Yvonne
Trupanion took care of my Sassys vet bill quickly with good coverage..
Getting Trupanion was the best decision I could have made. Recently my puppy needed to be hospitalized. It was such a relief knowing we had Trupanion there for us. I would recommend Trupanion to anyone looking for an insurance to cover their fur babies..
Insurer: Trupanion
By: Debi