Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Embrace is AMAZING
I've had Embrace for a 4 years, but only submitted claims the last 2 years. i cannot believe how fast and easy it is to submit a claim, and how quickly they approve it and send you a check. It's seriously easier than dealing with human health insurance (and I'm a doctor and know the ins and outs of insurance). They are caring and kind--they sent me a handwritten card when my cat passed away. I recommend them to EVERYONE
Insurer: Embrace
By: Kara
Don't know what you are asking.
We have been with Nationwide pet for several years. Reimbursement is timely and staff is always pleasant.
Insurer: Nationwide
By: Kathleen
My doggy will be well cared for; peace of mind.
Excellent in every respect.
Insurer: Nationwide
By: Teresa.
Convenient, easy to understand, and quick
I highly recommend Healthy Paws pet insurance. Their website and app are easy to use. The details of coverage are easy to understand. I’m pleased with the quick claim processing and reimbursement. Finally an insurance I fully understand and know what to expect! Also, the customer service has been wonderful. They have personally reached out to me to inquire about my pets and that has been heart warming. I feel the monthly premiums are reasonable. Thank you Healthy Paws!
Insurer: Healthy Paws
By: April
Great job
You make so easy to do a claim
Insurer: Nationwide
By: John
Another satisfied customer
Easy to file a claim and happy with the reimbursement. Fast processing. Appreciate follow up.
Insurer: Nationwide
By: Brandi
My coverage for my pets is a lifesaver.
My pet policies have been a lifesaver. If something urgent comes up, I don’t have to worry. I know my policies will come through to help me and my pets. The customer service people are kind, supportive and helpful.
Insurer: ASPCA
By: Cheryl
Been exceptionally happy with Nationwide!
Nationwide has been fair and easy to deal with regarding claims.
Insurer: Nationwide
By: Bonnie
Satisfied Customer for Five Years and Counting!
Embrace has been part of my dog's life for more than five years and I am very grateful for them. The last two years my golden has had multiple medical issues and large vet bills, but claims were processed and paid quickly and our policy renewed without question. Their people are great to work with! I always recommend Embrace to friends who ask about pet insurance.
Insurer: Embrace
By: Linda