Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Good customer service
Good customer service
Insurer: Trupanion
By: Janie
Always get friendly and informative agent
Always get friendly and informative agent
Insurer: Trupanion
By: Donna
As a veterinary professional I find that your staff are always easy to reach and kind respectful and explain policies/coverage/why claims are denied in a professional and easy to understand way.
As a veterinary professional, I find that your staff are always easy to reach and kind, respectful, and explain policies/coverage/why claims are denied in a professional and easy to understand way. And as a pet owner, I know that your staff are available, your policies are clear, and I can trust that my pet will receive coverage as expected.
Insurer: Trupanion
By:
Max's ACL Surgery
As always, Trupanion reviewed our claim and processed it within 1 week paying exactly what I expected!! Thank you!!
Insurer: Trupanion
By: Stacey
Cady was very helpful changing my financial information.
Cady was very helpful changing my financial information.
Insurer: Trupanion
By: Ginger
Happy & concerned
Claims were processed quickly, however I have not received the checks,
Insurer: Trupanion
By: Theresa
fantastic friendly and professional customer service and so far very fair with claim payments.
fantastic friendly and professional customer service and so far very fair with claim payments. This one taking longer but hopefully done soon.
Insurer: Trupanion
By:
Helpful and kind support.
Helpful and kind support.
Insurer: Trupanion
By: Abigail