Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Great experience!
The representatives at Nationwide are always courteous and helpful. That's just what people need when their best friends are hurt or sick. Thank you.
Insurer: Nationwide
By: Dawna
Having insurance for my little dog has helped to make decisions around her health easier and I can focus on her care not $.
Having insurance for my little dog has helped to make decisions around her health care easier and I can focus on her getting well and not on the financial costs. Submitting claims is easy and the turn around to process my claim is superb!!!
Insurer: Nationwide
By: Gayle
Great Pet Insurance! Period.
Nationwide has been excellent to work with in regards to all my dog’s insurance claims. Easy claim process, great turn-around time on claim amount reimbursement, knowledgeable customer service every time I have called in, the list goes on! One of the best insurance providers for pets in the market.
Insurer: Nationwide
By: Abhradeep
Nationawide has been so easy to use I love it.
Nationwide has been the easiest insurance to use. I tell all my friends and anytime I see someone with a new puppy. My Ralphie has had a few mishaps, he's a very rambunctious puppy! And on top of that has a very sensitive tummy and has to have prescription food. This insurance has been a blessing with it all. Thank you Nationwide
Insurer: Nationwide
By: Anna
Claim handled well
The paperwork I received when I insured Oisin was a little difficult in regard to determining what was covered. I was satisfied with the way you processed my first claim.
Insurer: Nationwide
By: Michael
Great and fast service
Nationwide Pet Insurance has been a pleasure to deal with. Claims are easy to make and paid swiftly. We have had coverage for 8 years and have not had any problems at all. All insurance companies should live up to their standards.
Insurer: Nationwide
By: Kyle
Great service / Great Coverage - Perplexed by the annual increase in premiums!
I'm so happy to have Mister covered by Nationwide Pet. We've always had great response with inquiries and fast claims processing. However, my annual premium has increased 80% in just one year! This is outrageous, and something that is giving me pause to continue past this next year. If the annual increase is similar in the future, I'll need to find other coverage. I understand underwriting, and insurance policies, but this sort of increase was insane!
Insurer: Nationwide
By: Craig
Excellent and prompt payment
Súper easy to use, prompt processing and reimbursement. Couldn’t ask for more
Insurer: Nationwide
By: Ruth
You're the best and the app makes it SO easy!
The title says it all...you guys truly are the best, and the app makes claims so very easy.
Insurer: Nationwide
By: Angela
A top grade service for pets
Such a wonderful service. The claims are processed quickly and efficiently. We've never had a problem.
Insurer: Nationwide
By: Bonnie