Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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So glad I got Nationwide pet insurance for my dog.
Very happy with Nationwide Pet insurance coverage. Very easy and convenient to avail of benefits and claims. Recommended it to friends and coworkers.
Insurer: Nationwide
By: Ronaldo
I love Nationwide Pet insurance for my German Shepherd!
We have used Nationwide Pet Insurance for our dog starting shortly after we adopted him from the shelter. It has been eight years now. Great wellness and medical coverage, easy to submit claims, timely responses each time, and great customer service. Also, the coverage has more than paid for itself at least two of those years. I am confident seeking vet care, knowing Nationwide is our insurer.
Insurer: Nationwide
By: Barbara
I love the turn around time and amount of benefit with Nationwide.
We have been with Nationwide for almost five years and they have been great to us with both of our babies. When something big comes up it is so nice to know that we will have backup with the cost, it puts your mind at ease. The turn around time from claim to payment is amazing and you have your money back in no time. We do not know what we would have done the last five years without them.
Insurer: Nationwide
By: Tina
Amazing pet insurance.
Nationwide is the best pet insurance available. Coverage is thorough, it is easy to file a claim and you receive claim payment fast!
Insurer: Nationwide
By: Cheryl
Excellent!
Excellent customer service, quick turnaround and very caring company. Thank you for your hard work!
Insurer: Nationwide
By: M
Fastest claim turnaround yet
I've been happy with Nationwide since I started my first policy for my dog Moxie in 2007, later adding on 2 cats and my dog Juno as I adopted them. We had to let Moxie go at the end of 2018, but having insurance allowed us to have an extra year with her as it helped a lot with the cost of very expensive cancer treatments. She had a great last year and peaceful passing and we all needed that. My cat Hedwig was very sick and not doing well on thyroid meds, but is now thriving again after surgery. Juno has had a few minor infections and injuries, including the most recent claim for an infected cyst. I was reimbursed for nearly the entire amount this time--usually I get at least half the cost of a visit back, depending on the policy, pet, and issue. This claim was also very fast: It was direct deposited to me in about 10 days. Insurance isn't cheap, but so worth it for the peace of mind.
Insurer: Nationwide
By: Cindy
I appreciate Trupanion's service!!!
I am happy that I have my dog Niki's health insurance with Trupanion. They always respond very quickly with claims and answering questions.
Insurer: Trupanion
By: Debbie
Great
Everyone that I talk to when I call is so nice and pleasant and I feel like I’m talking to one of my friends. They always ask how my pet is by name doing and the experience is very nice. I don’t have to worry about anything. It makes things very pleasant over the phone and knowing that each and every person that I talk to really cares and you can tell that they love their fur babies and are animal lovers.
Insurer: ASPCA
By: Stacy
Smooth sailing to get compensated for a year of multiple dog surgeries
After two surprise CCL surgeries for my young American Staffordshire Terrier this year, I could not be more happy with HealthyPaws as an insurer -- leaving me asking why my pet's health insurance process is easier and better than my human health insurance processes?! No fuss, no mess. HealthyPaws makes submitting a claim and receiving compensation for it easy. I'd love to be able to provide some additional context via the app's invoice submissions, but they are always responsive to follow-up via email once the submission is made, so it isn't a big deal.
Insurer: Healthy Paws
By: Dorian