Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Best decision I have ever made.
I have had this insurance for my last 2 labs and would NEVER go without it! Everyone I have interacted with is helpful and professional and my claims are always processed quickly and efficiently. The premiums are very reasonable and communication with staff is always pleasant.
Insurer: Nationwide
By: Jacki
Awesome service
I am using your insurance with my second dog now ! And I am loving it ! Claims are easily made and refunds are as promised ! Thank you for your service .
Insurer: Nationwide
By: MUMMERT
I love the service dealing in handling our insurance claims. Customer service rep. are very helpful whenever I had to call them.
We have been with the company over 12years. Outstanding services.
Insurer: Nationwide
By: Humberto
Thank you for your support
After having our policy for 8 years we finally had to use it for something bigger than tick meds. It took a minute because my original vet invoice did not have my pets name on it so was originally declined but with a quick couple of phone calls and resubmitting invoices we were awarded some funds for our claim. Thank you so much for the help during these difficult times. My babe is feeling 100% better now.
Insurer: Nationwide
By: Emilia
Amazing insurance simple to use, no waiting and no hassle.
It’s super easy to summit a claim and easy to get your money, sent right into your bank account. Literally will have my money within a week from submitting they make it so easy to keep my fur baby healthy and safe I love it! I recommend to anyone with a pet I’ve had other pet insurance this is by far the best. Better than insurance for people!
Insurer: Nationwide
By: Cristina
Chloe feels a whole lot better with Nationwide on her side.
The service is better than expected.
Insurer: Nationwide
By: Michael
Excellent service
Excellent response and service.
Insurer: Nationwide
By: Ron
Fast and easy claim processing!
Having pet insurance has made a huge difference in being able to give them proper care. The claim was fast and easy!
Insurer: Nationwide
By: Ariel
All on-line form makes submitting a claim EVEN easier!
It was always easy to submit a claim--create a pre-filled form on-line, then fax it and the vet's receipt. But now it is EVEN easier to get your payment. Fill out the entire thing on-line, take a picture of the receipt, then all done! And your check comes FAST!
Insurer: Nationwide
By: Kim
Surprisingly easy and efficient
My dog had an unexpected injury on her foot, and subsequently, a rather significant vet bill. This was my first experience with submitting a claim to Nationwide, and was not very optimistic that our charges would be covered. Much to my surprise, just two days after submitting our claim, we received a response that minus our deductible, ALL of the rest of the bill would be covered! The reimbursement check arrived shortly thereafter! What a relief!
Insurer: Nationwide
By: Martha