Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Nationwide is the best thing that we ever did for our dogs!
We never had insurance but we really needed it with our last fur baby. We never realized how much emergency care, X-rays, blood transfusions etc could add up. A year after our little one passed away we rescued 2 new dogs. We signed up with Nationwide and we have never felt safer and been happier with a purchase. Customer service is excellent. I have called multiple times with questions. We have had lots of claims and it is easy to submit them, it is quick to get refunded and everything is so organized and smooth with them. We have used the insurance for all sorts of things from tooth extractions to one of them being hit by a car. The only thing that was ever denied was nail clippings because it is considered grooming even though she has that long blood line in her nails and only the vet will attempt to trim them.
Insurer: Nationwide
By: Rhonda
The people are nice, and friendly
I think that the people who work for Nationwide are really very caring and understanding
Insurer: Nationwide
By: Rita
Very Good!
Very quick and efficient.
Insurer: Nationwide
By: Rosemary
Totally love AKC insurance
I totally love AKC insurance company. Everyone there is wonderful, friendly, professional and they know what is always going on. Very happy I took out my insurance for my Golden Retriever with them. Thank You Sincerely, Marcia Stolski.
Insurer: AKC
By: Marcia
Went above and beyond
I have terrible signal in my home and your customer service adviser was patient and understand. She answered all of my questions and went above and beyond my expectations. Thank you so much for your assistance.
Insurer: AKC
By: Hope
The online claim process was easy the claim paid was reasonable and the response was fast - only 24 hours.
The online claim process was easy, the claim paid was reasonable, and the response was fast - only 24 hours.
Insurer: Trupanion
By: Rev.
Trupanion is a must when you adopt a pet
You guys are fast and are on top of everything and I truly appreciate your help and support thank you so so much
Insurer: Trupanion
By: Kim
Trupanion is Charlie's Angel
We are always so very happy to have Trupanion pet insurance for our Charlie. Because of Trupanion, We can provide Charlie the medical care that allows him to enjoy every day that he is with us. Thank you so, so much! RuthAnne Colella
Insurer: Trupanion
By: RuthAnne
Trupanion is the BEST
Claims are ALWAYS processed easily and incredibly quickly. Can not say enough good things about Trupanion. Thank you!
Insurer: Trupanion
By: Carl
Because of the kindness and patience with clarification of my pet insurance.
Because of the kindness and patience with clarification of my pet insurance. Made sure to make sure that I really understand how it works
Insurer: Trupanion Canada
By: Catherine