Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Totally love AKC insurance
I totally love AKC insurance company. Everyone there is wonderful, friendly, professional and they know what is always going on. Very happy I took out my insurance for my Golden Retriever with them. Thank You Sincerely, Marcia Stolski.
Insurer: AKC
By: Marcia
Went above and beyond
I have terrible signal in my home and your customer service adviser was patient and understand. She answered all of my questions and went above and beyond my expectations. Thank you so much for your assistance.
Insurer: AKC
By: Hope
The online claim process was easy the claim paid was reasonable and the response was fast - only 24 hours.
The online claim process was easy, the claim paid was reasonable, and the response was fast - only 24 hours.
Insurer: Trupanion
By: Rev.
Trupanion is a must when you adopt a pet
You guys are fast and are on top of everything and I truly appreciate your help and support thank you so so much
Insurer: Trupanion
By: Kim
Trupanion is Charlie's Angel
We are always so very happy to have Trupanion pet insurance for our Charlie. Because of Trupanion, We can provide Charlie the medical care that allows him to enjoy every day that he is with us. Thank you so, so much! RuthAnne Colella
Insurer: Trupanion
By: RuthAnne
Trupanion is the BEST
Claims are ALWAYS processed easily and incredibly quickly. Can not say enough good things about Trupanion. Thank you!
Insurer: Trupanion
By: Carl
Because of the kindness and patience with clarification of my pet insurance.
Because of the kindness and patience with clarification of my pet insurance. Made sure to make sure that I really understand how it works
Insurer: Trupanion Canada
By: Catherine
Very easy to talk to readily informed me of an option that I could take that I hadn't been aware of.
Very easy to talk to, readily informed me of an option that I could take that I hadn't been aware of. Was very open.
Insurer: Trupanion Canada
By: Ashley
#1.
#1. You have direct pay with both Pet Care East & Animal Care Center. I had two critically ill dogs during COVID lock down. very fast turn around with reponse to invoice. #2. For vets and services that don't do direct pay, you have easy Online, scan & drop in claim box. You direct pay into my checking account very quickly along with emailing me the invoice. #3. We pick deductible per incidence NOT per year. #4. Unlimited lifetime coverage #5. You can choose to have extra coverage like rehab, chiro acupunture & pay more or NOT. #6. Direct monthly bill out of my checking account. #7. All employees are very nice and informative on the phone. She explained why the huge increase, due to your breed in your area, not on my dogs being sick. It is a group increase NOT someone singles out. You can raise your deductible, you just have to pay the remaining amount for that incident. #8 Need to read policy, very clear you do NOT pay any consult or exam fees. Be aware some University hospitals do not break down their charges but charge one lump consultation fee. So glad both my dogs are alive due to the incredible health care they have gotten from specialist, including Oncologist, radiation Oncologist, neurologist, dermatologist, chemotherapy, radiation (coming), brain MRI, spinal tap, biopsy's, and pathologies. The list goes on of all the amazing tests & Dr.s that made it possible for me to have both dogs right now. Typed on phone sorry typos
Insurer: Trupanion
By: Sarah