Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Helpful & supportive in the hardest time
After nearly two years of declining health, I had to say goodbye to my best friend of 13+ years last week. Trupanion was very kind and helpful in processing my final claim and closing out the policy. If I am ever so lucky as to be someone's human again, I'll definitely purchase another policy.
Insurer: Trupanion
By: Kathleen
Highly recommend!
I recommend Trupanion to anyone I know who is thinking about pet health insurance - the process to file a claim is so easy, and the response time to a claim is great!
Insurer: Trupanion
By: Heather
Another Awesome Experience!
AS usually it was so fast and easy. A pleasure!
Insurer: Trupanion
By: Jennifer
Answered my question quickly and easily!
Answered my question quickly and easily! Loved knowing all the claims were grouped together under one new issue, so I wasn't charged the deductible on each claim.
Insurer: Trupanion
By: Elizabeth
BAD customer service
Poor customer service, poor response when disagree with claim or an appeal. And left unfinished a portion of the appeal. NEVER communicated to the owner ONLY the vets office . Changes the deductible process without grandfathering people already with a policy. Horrible customer service because you cannot ever talk with the same representative. The sad part is that CVTs review the appeal and not a veterinarian. They have paid claims going forward with less complicated however an old appeal remains.
Insurer: Trupanion
By: Lisa
Customer is alive and well!
Effortless on my part. Very efficient claims handling by Trupanion which allows me to concentrate on the care of my pet. I couldn't be happier with your services !
Insurer: Trupanion
By: Carol
Great Experience!
I really appreciate the transparency with Trupanion. It was really easy and quick to submit my first claim. I looked into several pet insurance providers last year when I was switching from my last insurer (who I never submitted a claim to and still had increases every year), and am really happy I chose Trupanion. I've already referred a few friends and family to them.
Insurer: Trupanion
By: Krystle
Great Peace of Mind
Prompt, efficient and great to do business with.
Insurer: Trupanion
By: Eila
Makes every attempt to help you and to navigate you easily through the process.
Makes every attempt to help you and to navigate you easily through the process. I have never had a problem with reimbursement very good service
Insurer: Trupanion
By: Mercedes
MORE THAN SATISFIED!
Always satisfied with their short time to complete my claim and the care of the customer service department. I have been a customer of Trupanion for over 10 years and highly recommend them to everyone! In my mind'¦ There is no other insurance company for our fur babies!
Insurer: Trupanion
By: Anita