Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Awesome Pet Insurance
Response time is amazing'”keep up the excellent customer service and offering wonderful coverage for our pets.
Insurer: Trupanion
By: Arnold
Best Pet Insurance around!
I tell everyone I know about Trupanion pet insurance. I have had this insurance for nine years and my two little dachshunds. They have always paid claims promptly and without question. As a matter fact they have pursued the vets notes in order to pay out my claim. I highly recommend Trupanion to anyone with pets. Best insurance around!
Insurer: Trupanion
By: Deborah
Extra timed cherished
All claims for our dog Ronan were settled in about a week, with checks sent. That kept Ronan with us for the next several months, at least. We are grateful for Trupanion for the extended time. Dick and Pat Colby
Insurer: Trupanion
By: Richard
Go TRUPANION!
I LOVE Trupanion! Excellent customer service!
Insurer: Trupanion
By: Judy
Trupanion has always been easy to deal with.
Trupanion has always been easy to deal with. Very responsive and catering to my needs.
Insurer: Trupanion Canada
By: Sante
Excellent costumer service
Excellent costumer service
Insurer: Trupanion
By: Abel
Best doggy insurance ever!
It was so easy, quick and everyone at Trupanion is amazing and so helpful!
Insurer: Trupanion
By: Alexandra
Best people!!!!
I had to submit a claim which was for putting my dog to sleep because he was ill. I also had to cancel insurance. The representative was friendly and was very sensitive about the situation. I cried in the phone with her and she made me feel at ease. The claim was submitted and within a few days I had an answer and received money back from my claim. When I get another pet I will for sure get trupanion again.
Insurer: Trupanion
By: Melissa
Excellent company
I am always impressed with Trupanion. Your claim submission process is extremely easy and your processing time is super fast. I unfortunately have a dog with a chronic health condition and I am so thankful after all my research I chose Trupanion. Thank you - Erin Gilmartin
Insurer: Trupanion
By: Erin
I have been with Trupanion for many years now with 4 large dogs.
I have been with Trupanion for many years now, with 4 large dogs...two current and two deceased. While the insurance may initially seem pricy, the benefits of what is covered, and the piece of mind knowing that expensive and unexpected procedures are covered, makes that cost really much less. With furry children living longer, the coverage of treatment of those ''senior' ailments, by Trupanion, makes the insurance even more affordable in the long run. From procedure to reimbursement, the time is typically within 7 days, with paperwork submitted directly by our vet. So easy... In addition, the representatives at Trupanion are beyond helpful and friendly...truly a pleasure to work with.
Insurer: Trupanion
By: Lee