Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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It was easy to navigate
It was easy to navigate. It allowed me to customize my plan to get me just what I needed for my newest fur baby! They were even nice enough to call me to make sure I didn't have any further questions! Looking forward to working with them in the future!
Insurer: Prudent Pet
By: CARLEE
Great plan, friendly people
The plan itself covers a lot more than some other companies do. I did some research and of the 10 or so sites I saw, this one was truly the best. The lady I spoke with was incredibly friendly and knowledgeable.It took less than 5 minutes to set everything up and then she was patient and answered all of my questions. I did not feel rushed like many other call center businesses can be. All things equal, at this point, I plan on staying with them for a good long time.
Insurer: Prudent Pet
By: CLM
honest
honest, friendly, informative, and nice conversation with sales rep
Insurer: Prudent Pet
By: Susan
Trupanion is awesome to work with.
Great response time and i was kept informed of progress along the way.
Insurer: Trupanion
By: Michelle
Cheryl was friendly knowledgeable and helped walked me through the process of filing a claim for the first time.
Cheryl was friendly, knowledgeable and helped walked me through the process of filing a claim for the first time.
Insurer: Trupanion
By: Devon
Excellent e!!
Always a very positive experience with Trupanion. Buster says, ''Thank you.'
Insurer: Trupanion
By: Donna
Excellent experience
Fast , easy, kept me well informed, and good reimbursement.
Insurer: Trupanion
By: Niccole
Have Trupanion and it is the BEST insurance out there.
Have Trupanion and it is the BEST insurance out there. From Support to payments for claims..I wish human insurance would be this efficient.
Insurer: Trupanion
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