Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Confident
I’ve had my Insurance Policy for over 10 years. Luckily my Dog has been Healthy Now that he is older he is having a few issues with is back legs. I had him checked out with MRI and Spinal Tap. Happy to say he does Not need an Operation just a bit of Physical Therapy. Nationwide has Been right there for him and covered his Medical bills as soon as they receive them
Insurer: Nationwide
By: Mia
Good, wish explanations were more clear
Overall, I am happy with Nationwide. The only area I find disappointing is the limits and not clear explanation of coverage. Our dog was in the ER 2 weeks in a row and the 2nd week nothing was covered at all. Even though the week before some items weren't even done. So it is just hard to understand the denial of some areas.
Insurer: Nationwide
By: Keri
So glad I have you
You make it so easy to file a claim. We don’t have pet insurance on our oldest dog, and she is having man health issues. If I had Nationwide for her, like I do for my puppy, this would be so much less stressful. I will never have another pet without this insurance.
Insurer: Nationwide
By: Monique
The process of the claim is very efficient.
Impeccable service.
Insurer: Nationwide
By: Guillermo
Nationwide is always there to help.
Nationwide is like a best friend who always remembers your dog's birthday and asks how she is when she is sick. Thanks for caring so much about my Roxy!
Insurer: Nationwide
By: Adriana
Reliable coverage sets my mind at ease.
Once again, Nationwide has come through and allowed me to seek the best care for my sweet dog Mercury. My claim was easy to submit, reviewed quickly and I was reimbursed in a timely manner.
Insurer: Nationwide
By: Heather
Great company
I have had my dogs covered with VPI/Nationwide for over 20 years. The peace of mind is well worth the monthly premiums given that I have had upwards of 7 dogs. Customer service is knowledgeable and pleasant, claims are acknowledged by email, and payments arrive quickly. Peace of mind that I can get the best care for my furry kids and know that I am not going to break my bank!
Insurer: Nationwide
By: Bonnie
Awesome Pet Insurance
Response time is amazing'”keep up the excellent customer service and offering wonderful coverage for our pets.
Insurer: Trupanion
By: Arnold
Best Pet Insurance around!
I tell everyone I know about Trupanion pet insurance. I have had this insurance for nine years and my two little dachshunds. They have always paid claims promptly and without question. As a matter fact they have pursued the vets notes in order to pay out my claim. I highly recommend Trupanion to anyone with pets. Best insurance around!
Insurer: Trupanion
By: Deborah