Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
Other Categories
Cost effective
Quick and easy submission and handling
Insurer: Nationwide
By: Janet
Always a pleasure speaking to staff
I always have a great experience with staff. Claims are handled quickly and payments are send out timely. Thank you for making this process go smoothly.
Insurer: Nationwide
By: Nicole
Easy, fast and caring
Very pleased with Nationwide Pet Insurance. It has been so incredibly easy to use the new online claim submission, and even when I did have slight issues I called and it was fixed right away. The repayments are done in a timely and efficient manner. Thank you for helping our dogs get the best care!
Insurer: Nationwide
By: Samantha
Always a pleasure to talk to.
One of my 3 favorite company that I do business with and always so kind on the phone. and always get me the help I need definitely recommend to everyone.
Insurer: Nationwide
By: Lauren
5 Star
Excellent response time when I file a claim---friendly helpful knowledgeable staff---no long waits on the phone
Insurer: Nationwide
By: Christine
The Best Investment for Your Pet
When I found my first puppy, I enrolled her in Healthy Paws. My previous rescue was an adult, and I hadn't had insurance. I dearly wish I had as she became a senior. After researching pet insurance companies, I settled on Healthy Paws. I am so glad that I did. I never thought I would need the insurance for my puppy; however, I was wrong. My 11-month Cavachon hurt herself jumping in our backyard, and she needed elbow surgery last month to repair the damage. Healthy Paws is the real deal, and they came through for us. Not only do they make the claims process hassle free, but they really care about their customers. Shortly after the surgery, Healthy Paws checked in on my sweet girl, who is on her way to recovery. Thank you, Healthy Paws!
Insurer: Healthy Paws
By: Leslie
Easy claim filing, prompt response
Excellent customer service, prompt reviews
Insurer: Nationwide
By: Wes
Best company. Worth every penny.
I have had other pet insurance companies and Pets Best is by far the best. Easy claim service, pretty quick reimbursement ( used to be a bit faster, but I'm sure they have more claims now than when I started with them). They have denied a couple of things but I checked and other companies would have denied them too. Overall very pleased. Have recommended to other pet parents.
Insurer: Pets Best
By: Joan
Best option for pet insurance!
Claims process is simple and fast. I can do it from my phone in only a couple minutes. Customer service is great as well.
Insurer: Nationwide
By: Terry