Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Very pleased
Pleased with service & customer service.
Insurer: Nationwide
By: Peter
Pets Best was there for me and my Doberman when he needed emergency surgery to save his life.
My Doberman went into Torsion (AKA Bloat) at 6 PM, right after our regular Vet closed so we rushed him to the closest emergency Clinic where they performed emergency surgery to untwist his stomach and save his life. I knew Pets Best had my back so I didn't even consider the expense but instead could focus on saving my beloved dog's life. He is alive and back home recovering thanks to quick action on my and the emergency Clinic's part. Pets Best was there for us all the way. The Claim process was simple and swiftly completed. I had signed up for Direct Deposit and the Claim was processed and settled surprisingly quickly and very fairly. My experience was so positive I have already recommended Pets Best to several friends. I highly recommend them!
Insurer: Pets Best
By: Kathy
Nationwide Pet Insurance is one of the best decisions I've made for my pets!
Nationwide has been very easy to do business with. Their claims process is even easier now and I truly appreciate their quick response time. 90% of the time I have had excellent customer service. I have the wellness policy on two of my 3 pets (previously had 4 pets covered) and while it's not "cheap", it is well worth the cost if you need it. I have a pet who has been seriously injured and thus far the claims process and reimbursement timeline have been excellent (as mentioned above). I highly recommend them!
Insurer: Nationwide
By: Heidi
The best
We got Healthy Paws for peace of mind. It has come in handy when my dog daughter has tummy trouble and the bill was enormous. The customer service is always extremely helpful and filing a claim takes no more than a minute. They are the best.
Insurer: Healthy Paws
By: Zaineb
When contacting Spot Insurance on the...
When contacting Spot Insurance on the phone, they are personable and knowledgeable. If I have a question, they know the answer, it doesn't have to be researched. I feel appreciated when I deal with them. Online I get the same treatment with the same knowledge. It has been a great service.
Insurer: Spot Canada
By: Gladys
Any time I call customer service (especially Katie) I always receive great help and assistance!
Any time I call customer service (especially Katie) I always receive great help and assistance!!! Trupanion is always very honest and responsive.
Insurer: Trupanion
By: Teresa
Best pet insurance
Consistently great efficient service
Insurer: Trupanion
By: Lourdes
Fast response to requests on fee and authorization to see doctor to take care of my dog.
Fast response to requests on fee and authorization to see doctor to take care of my dog.
Insurer: Trupanion
By: Chau