Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Any time I call customer service (especially Katie) I always receive great help and assistance!
Any time I call customer service (especially Katie) I always receive great help and assistance!!! Trupanion is always very honest and responsive.
Insurer: Trupanion
By: Teresa
Best pet insurance
Consistently great efficient service
Insurer: Trupanion
By: Lourdes
Fast response to requests on fee and authorization to see doctor to take care of my dog.
Fast response to requests on fee and authorization to see doctor to take care of my dog.
Insurer: Trupanion
By: Chau
Quick connection to a friendly human being!
Quick connection to a friendly human being! Melissa wasted no time in helping me find where I change my credit card on file for future accurate billing. The former card had been compromised.
Insurer: Trupanion
By: Sharon
Because I am pleased with the prompt claim service and polite staff.
Because I am pleased with the prompt claim service and polite staff.
Insurer: Trupanion Canada
By: Patricia
Great service just a call away.
Great service just a call away.
Insurer: Trupanion Canada
By: Sue
Great to deal with on telephone however the wait time to receive claim payments is too long
Great to deal with on telephone however the wait time to receive claim payments is too long
Insurer: Trupanion Canada
By: Terri