Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Nationwide is definitely on my side!
Nationwide is great handled my claim. Quickly and easily.
Insurer: Nationwide
By: Christina
Best Insurance! Ease of payment options and awesome coverage
My Labrador Bear suffers tremendously from allergies and if it was not for Nationwide pet insurance i would not be able to afford the medication needed! The claim was processed fast and paid electronically fast as well!
Insurer: Nationwide
By: Meagan
Nationwide makes it SO easy
I was hesitant to get, and use, pet insurance. My vet doesn’t except insurance directly. So I knew I’d have to file any claims, and deal with the insurance company, directly. I hate doing paperwork and was not looking forward to filing claims. Nationwide changed my mind and exceeded my expectations. They make it SO simple. All I have to do is answer a few simple questions from a pulldown menu on the Nationwide website, take a picture of the receipt from my vet’s office, and upload it. It literally takes like 2-3 minutes. Nationwide also processes and pays the claims on a very timely basis, within days. Very happy I chose Nationwide!
Insurer: Nationwide
By: Mary
Best service.
I am having Amazing experience with nationwide pet insurance so far.
Insurer: Nationwide
By: Kumar
Great service.
Nationwide Pet Insurance has been great especially since my dog has had some medical issues as of late. I have recommended to my son and he purchased for his puppy.
Insurer: Nationwide
By: Sandy
Great
Nationwide has done a great job taking care of our Abby. They make filing a claim very easy. They reimburse very quickly. Would definitely recommend Nationwide
Insurer: Nationwide
By: David
Great customer service and coverage
I've been very happy with the friendly, knowledgable representatives I've spoken with both in signing up for my insurance as well as in the processing or questions I've had regarding my claims. I did a lot of research before joining Embrace a little over a year ago and would highly recommend.
Insurer: Embrace
By: Sharon
The absolute best!
Nationwide has pet insurance down pat, in my opinion. The policies are clearly written, the premiums are reasonable, and almost without exception every customer service representative we’ve dealt with has been outstanding. Claims couldn’t be easier to file and are processed promptly. Communication is excellent. Were very pleased.
Insurer: Nationwide
By: Susan
Thankful for Nationwide makes me feel great to know we are covered.
Thankful for Nationwide to help cover my dogs surgery I can just worry about him and not the bill and also how fast they process your claim. Thank you again.
Insurer: Nationwide
By: Kimberly
Fantastic
Nationwide is great. So glad I choose them for my dogs insurance. They process claims fast and always let you know when they receive the claim from you.
Insurer: Nationwide
By: Elizabeth