Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Easy to file a claim and fast response!
I was hesitant but I am glad that I signed up. So far it has been very helpful, easy to file a claim and quick response.
Insurer: Nationwide
By: Melissa
Very happy with Nationwide💕💕
Excellent service!!
Insurer: Nationwide
By: Nancy
Quick and Easy
The process is easy to work through. I appreciate the quick responses on my reimbursement or clarity why something wasn’t covered. So far I’m very happy with my investment in this insurance for my dog!
Insurer: Nationwide
By: Nicole
Quick response to an emergency
Helpful service
Insurer: Nationwide
By: Matt
POSITIVE EXPERIENCE
I have been very pleased with the coverage and service that I have received thus far.
Insurer: Nationwide
By: DONNA
Very pleased so far!
Very pleased with the service and love how easy it is to file a claim. Quick response time also on filed claims.
Insurer: Nationwide
By: CHRISTOPHER
We wouldn’t use any other company!
We are happy with our policy. The reps are knowledgeable and polite.
Insurer: Nationwide
By: Lynne
Excellent service from Nationwide
I’ve had other pet insurance policies and the service was horrible. Claims were regularly denied. Nationwide was very clear on their payment and followed exactly how their coverage documents explained the coverage. I wholeheartedly recommend Nationwide’s Pet Insurance.
Insurer: Nationwide
By: Tom
Happy about the coverage, could be happier w the process
I'm happy with the coverage. I didn't fully understand how to get my claim started, but that could be because the name of my pet had a misspelling (my fault). I'm happy to get reimbursed. Thank you
Insurer: Nationwide
By: Harper
Easy to manage/overall great/customer care needs work.
We have two young dogs on health insurance. The top-tiered level & overall the ease of claims/submission etc has been very easy & I have recommended to others. I was initially lead to this company by our vet. Had a very bad experience with talking to customer care 2x last year, & so that would be my only negative thus far. Agent was not clear & a bit sneaky, twisted words around, & one of our plans was compromised coverage-wise. We appealed (calls were recorded) and only 1/2 of it was resolved. Was very disappointed in the way the issue was handled. I am a very honest person & pet owner & was so taken back by the experience, & the way the agent proceeded to put pre-existing conditions on her plan without full disclosure & DID NOT TELL me on the call. It was handled very unprofessionally & upon speaking to an agent in the recent future, they actually agreed that the agent was not honest & did not handle the call appropriately. All in all though- the ins and outs of the insurance process is great & I have kept them on their plans because of this. It has helped us overall, undoubtedly. Very easy to submit claims on the app & the process is quick overall.
Insurer: Nationwide
By: Vanessa