Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Great coverage
Great insurance coverage , will recommend it. Very easy to submit a claim , the vet help line is also a good service
Insurer: Nationwide
By: Katia
Excellent service!!
My fur baby had an emergency procedure. I submitted my dr bills, which was very easy. I was told I would receive my check in 30 days and it arrived in 10 days! Excellent service!!!
Insurer: Nationwide
By: Debra
Filing claims is easy and they’re handled quickly
I love being able to file claims electronically and they are dealt with quickly and efficiently. I am very pleased with your insurance and recommend it to other per parents.
Insurer: Nationwide
By: Susan
Relief knowing Trupanion is there
I am so thankful to know that we have trupanion for our pups. We have moved quite a few times and it is always so easy to update our information. They are SO helpful and kind seven we call. So thankful and relieved to know we can do whatever our fur baby needs with the help of Trupanion.
Insurer: Trupanion
By: Ally
Great customer service !!
Great Service overall
Insurer: Nationwide
By: Dyalma
Love the new claims process!
It was only a matter of time before they updated it, but I love the ease of use of the new system as opposed to having to fill out a form and email it back. Having a one stop shop for the portal makes everything so easy, and while I feel like the claims review processing time was pretty good before, it's now top notch! I love working with Nationwide!
Insurer: Nationwide
By: Brandon
Great Pet Insurance
We appreciate the way Nationwide handled our claims for our cat, Schnitz. You made a stressful time not so bad. We love our cats and this is why we insure them with Nationwide Pet Insurance. The ease of uploading our claim and the speed in which you responded is amazing. I spoke with two of your people during this process and they were both most helpful. Thank you, Linda Begley
Insurer: Nationwide
By: Linda
Healthy Paws is the best!
Healthy Paws was a godsend. Our cat had to have a 5k surgery because he ate a bunch of hair ties. We got healthy paws pet insurance after that. Then our cat ate a toy causing bowel obstruction again, which meant we needed surgery yet again. Surgery was 5k again but Healthy Paws paid out $3,697. Healthy Paws made it easy to send medical records to and we got our claim processed succeessfully in only a few days. They are extremely responsive and professional.
Insurer: Healthy Paws
By: Whitney
Easy and effective!
Filing claims with ASPCA is always fast and easy to do. I have had nothing but great experiences with this insurance for my dog!
Insurer: ASPCA
By: Dina
Great and attentive customer service
Nationwide has been amazing with ease and speed of claim submission and processing. Price is very affordable. Was a bit concerned at having only one choice as our pet is a rabbit, but customer service here is top notch and notch.
Insurer: Nationwide
By: Crystal