Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Easy quick and efficient
I sent my claim for Lana's vet bills to Nationwide and within a week the claim was received processed and then money was dispersed back to me. I had a great quick experience with Nationwide and I plan to keep their pet insurance. Thank you!
Insurer: Nationwide
By: Joshua
Outstanding Service, flawless delivery
Darby had both ACL's repaired this year. I had several large claims and the they were handled quickly and without any extra effort. Nationwide Pet Insurance has consistently supported us and I tell everyone who asks that I highly recommend.
Insurer: Nationwide
By: James
Fast response and easy to submit a claim
Fast response time, easy to submit a claim.
Insurer: Nationwide
By: Elizabeth
Quick and easy claim
I’ve had Nationwide Pet Insurance since I got Ramon. Sooo super easy to use and to submit a claim!
Insurer: Nationwide
By: Stephanie
Putting my pet first
My dog Sally has had a rough few months. Her age seems to finally be catching up to her a bit as we have had to treat multiple ailments from incontinence to osteoarthritis and a paralyzed larynx. As a result I have been filing a lot more claims than usual but the system for filing claims is pretty easy to navigate. My claims get processed quickly. There was one claim where additional documentation was needed. The notice only provided a PO Box and a fax number for submitting that documentation. I had to call to find out there was an email option to digitally submit. Even better would have been if I could just upload it directly to the site like the other documents. That small inconvenience aside I love nationwide pet insurance. The customer service people always ask how my dog is doing, are super friendly and easy to work with. My experience has been awesome. Not what I expected from an insurance company. Thanks for not making my dog not feeling well any more painful!!!!!!
Insurer: Nationwide
By: Gwen
VetHelp line not working
The VetHelp line is not functioning. I’ve called multiple times and gone through the automatic prompts to speak with a vet. However, the call drops every time.
Insurer: Nationwide
By: AJ
Efficient
Excellent customer service & the claims submitting process is quick & easy. Great turnaround time of submitted claims.
Insurer: Nationwide
By: Lori
Healthy Paws offers the best insurance and customer service!
Our 5 year old Boston Terrier Frankie’s hind quarters slowly became paralyzed as she had a ruptured disk and needed surgery. Healthy Paws was with us every step of the way and paid quickly and without any hassle. Their app is a pleasure to use and everyone in the company is SUPER nice and supportive. They far exceeded our expectations and we are so grateful to them. Our pup is back to her old shenanigans :-)
Insurer: Healthy Paws
By: Laura
Great services.
Great services and easy to work with.
Insurer: Nationwide
By: Charles
Fair, fast, dependable
I’ve had both of my dogs covered since before VPI became Nationwide. In all this time, every claim has been reviewed promptly and paid out exactly as the plan promises. Truly every interaction I’ve had with Nationwide customer service has been friendly and helpful. I’m grateful my boys have this insurance.
Insurer: Nationwide
By: JOHN