Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,069 total


July 07, 2020

Helpful hands.

I have always found trupanion to be extremely helpful in our time of need for out family pet.

Insurer: Trupanion

By: Maralyn

Useful
July 07, 2020

Amazing service!

I've had to use claims often since my pup got sick. I originally thought it was going to be difficult and a hassle but was quickly proven wrong. Staff has always been helpful and now that si know how to work the online system it's truly easy.

Insurer: Trupanion

By: Elisa

Useful
July 07, 2020

Concerns taken care of

Very helpful and addressed all of my concerns.

Insurer: Trupanion

By: Courtney

Useful
July 07, 2020

Trupanion is a trusted partner in caring

Prompt service

Insurer: Trupanion

By: Anita

Useful
July 07, 2020

Great service

Really fast Always helpful

Insurer: Trupanion Canada

By: christina

Useful
July 07, 2020

Harmony was not only helpful with the information she provided me but she was also beaming with happiness!

Harmony was not only helpful with the information she provided me but she was also beaming with happiness! I could feel her smile through the phone and it left me smiling too. She is exactly the kind of person I always hope to get when I call anywhere for client service.

Insurer: Trupanion Canada

By: Melanie

Useful
July 07, 2020

have always been helpful and always have every answer to the questions i have

have always been helpful and always have every answer to the questions i have

Insurer: Trupanion Canada

By:

Useful
July 07, 2020

all claims processed well

Timely response to my claim, good communication on what stage the claim is at, prompt direct debit of claim.

Insurer: Trupanion

By: Michael

Useful
July 07, 2020

Always happy

Efficient and quick

Insurer: Trupanion

By: Tricia

Useful
July 07, 2020

Feedback on claim reimbursement

Quick communication and turnaround

Insurer: Trupanion

By: maryann

Useful

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