Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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So grateful for Nationwide
Nationwide has been wonderful to work with, could not be happier with their plan when it comes to taking care of my 2 rescue pups.
Insurer: Nationwide
By: Linda
The best I could ever do
I was searching for months for a insurance before having Bruno, And I found this company and I loved it so far, you guys have helped me so much!! I’ve use the vet line and Its been of so much help!! Do not let behind the bills!!
Insurer: Nationwide
By: Alexander
Awesome pet insurance that pays quickly and has great customer service!
After the initial review of records from the vet that took about 2 months for Nationwide to process after we signed up for pet insurance, all claims have been processed very quickly. Customer service answers the phone quickly and are very helpful and knowledgeable. Getting this pet insurance from Nationwide is the best thing we could have done for our dog. She has gotten into something in the dirt in our yard three times and had horrible diarrhea twice and vomiting the last time for 9 days! She was very sick all 3 times and each visit was over $1,000 vet bill. Nationwide processed the claim after it was submitted and deposited the money in our account in 2-3 days. I have never experienced this kind of service from an insurance company ever before for people or animals!! Faxing the claim form with vet notes and bill is very easy and the online account access is very helpful too. The hospital I work at offered Nationwide Pet Insurance almost 3 years ago and signing up is one of the best decisions we've ever made. There are a few different plans you can purchase but we got the prevention and illness/injury plan and our premium has barely gone up even though we have had many claims. I have also talked with a few colleagues that have also got plans for their pets and we all raved about this wonderful insurance plan!! Thank you so much Nationwide for a wonderful experience! You are awesome!!!
Insurer: Nationwide
By: Michele
Awesome service
I love your fast and paying service. You have helped me during some rough times with my babies.
Insurer: Nationwide
By: Jill
Very good customer service
Calling to check coverage was very helpful. Making a claim was very easy. I'm glad I have pet insurance through Nationwide!
Insurer: Nationwide
By: Steven
Amazing pet insurance
Amazing service. Easy to file claims and prompt processing. I wish I didn’t have to use for my puppy, but she has needed vet attention and gotten her services because of nationwide.
Insurer: Nationwide
By: David
Easy to submit claims, worth it.
I was reluctant to buy pet insurance but so happy I did. My employer offered it. My rescue Pomeranian mix is the love of my life. He’s had serious medical problems and Nationwide has covered a majority of the costs. Easy to submit claims and love the direct deposit. My deductible is low. Recommend pet insurance for anyone who has 2 or 4 legged fur babies.
Insurer: Nationwide
By: Liza
Always a 5 star experience
Always a 5 star experience!
Insurer: Spot Canada
By: Elsa
Spot Insurance
Spot insurance: Website was easy to maneuver. All my questions were answered in the FAQs.
Insurer: Spot Canada
By: Peggy