Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
Other Categories
Great Follow-up Service
My claim was originally considered "not covered," but the staff did a great job of following-up with the vet for details on what procedures were done.
Insurer: Embrace
By: Kelley
Helpful hands.
I have always found trupanion to be extremely helpful in our time of need for out family pet.
Insurer: Trupanion
By: Maralyn
Amazing service!
I've had to use claims often since my pup got sick. I originally thought it was going to be difficult and a hassle but was quickly proven wrong. Staff has always been helpful and now that si know how to work the online system it's truly easy.
Insurer: Trupanion
By: Elisa
Concerns taken care of
Very helpful and addressed all of my concerns.
Insurer: Trupanion
By: Courtney
Trupanion is a trusted partner in caring
Prompt service
Insurer: Trupanion
By: Anita
Great service
Really fast Always helpful
Insurer: Trupanion Canada
By: christina
Harmony was not only helpful with the information she provided me but she was also beaming with happiness!
Harmony was not only helpful with the information she provided me but she was also beaming with happiness! I could feel her smile through the phone and it left me smiling too. She is exactly the kind of person I always hope to get when I call anywhere for client service.
Insurer: Trupanion Canada
By: Melanie
have always been helpful and always have every answer to the questions i have
have always been helpful and always have every answer to the questions i have
Insurer: Trupanion Canada
By: