Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Excellent
Had have nothing but excellent services. No complaints what so ever.
Insurer: Nationwide
By: Angela
Thankful
Chase is better n I’m very grateful that Nationwide has helped with Vet costs.
Insurer: Nationwide
By: Charleen
A company with high standards & willingness to serve there customers!
Over the years, this company has excelled in customer service and willingness to help in claims and in requesting doctor's notes from our veterinarian clinic, including a surgical clinic. They have always done everything they can to help. I wish other companies were so willing to be there for their customers. Thank you Healthy Paws for all that you do for us!
Insurer: Healthy Paws
By: Misses
Don't believe all medications taken prior to getting WELLNESS POLICY should be excluded, as long as it was/is prescribed.
Good company - recommend
Insurer: Nationwide
By: Rosemary
Top Notch Pet insurance
We are thoroughly impressed with nationwide! The service and ease of filing a claim has been simply top quality and such a hassle free experience. We get paid within a couple of dats and the website is easy to understand! Thank you!
Insurer: Nationwide
By: Shonna
Nothing negative to say about our experience with Nationwide!
My sister recommended Nationwide Pet Insurance to my fiancé and I immediately after we rescued our bulldog/boxer mix. We have had nothing but phenomenal and efficient service from Nationwide and not a day goes by that we are not thankful for deciding to insure Atlas here. Due to having a rescue with high needs, our insurance has already paid for itself many times over. While I have never spoken to a representative directly, I cannot say that we've ever even had the need to. Claims are submitted quickly as this process is very user friendly. So far we have never had to dispute any claims, they've all been addressed appropriately within their policy and procedures. The money is directly deposited into our account within no more than 2-3 days after the claim was submitted. For anyone seeking pet insurance, I'm very quick to recommend Nationwide. Premiums are unbeatable and we have full coverage!
Insurer: Nationwide
By: Hanna
It Not All About the Money, They Truly Care
My employer started offering Nationwide Pet Insurance after a lot of the employees including myself asked about it. I compared it to may other pet insurances and found Nationwide did it better. We have both of our dogs covered to include preventive services and have filed a claim about five times. I am amazed at how fast they pay out a claim and we receive a reimbursement check. I would recommend them to anyone considering pet insurance. Check it out for yourself, I think you will be pleased.
Insurer: Nationwide
By: Ray
Highly recommend Nationwide Pet Insurance, for peace of mind when you have a rescue pet..
Nationwide has been great. Claims are easy to do, and they pay promptly.
Insurer: Nationwide
By: Donna
Very Pleased!
When we first took our dog home a few years ago, I went with a pet insurance company that was highly rated online. 1 year later I was burned by them doubling our monthly premiums despite having ZERO long term complications with our dog. Only routine vet visits. I made the switch due to my company offering an employee deal. I was very hesitant to go with a large insurance company, assuming that Nationwide was going to be much more focused on their larger book of business (Home, Auto, Etc.) Since switching to Nationwide I have been amazed each step of the way. They are very quick with handling claims and every customer service representative I have spoken to have been incredible. I am very happy with my switch!
Insurer: Nationwide
By: Sean