Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Anytime we have called Trupanion they are always so sweet and truly care about our little Maltese Georgie Ann & we appreciate their kindness and their caring nature!
Anytime we have called Trupanion they are always so sweet and truly care about our little Maltese Georgie Ann & we appreciate their kindness and their caring nature!!! Trupanion is amazing??????????
Insurer: Trupanion
By: Noelle
Fair pay outs and friendly helpful people on staff
Fair pay outs and friendly, helpful people on staff
Insurer: Trupanion
By: Cindy
I always have an issue with claims.
I always have an issue with claims. Not what I expected from the company as it comes highly recommended by friends
Insurer: Trupanion
By: Elba
My premiums have gone up drastically from one year to the next.
My premiums have gone up drastically from one year to the next. Service is excellent.
Insurer: Trupanion
By: Gae
Amazing Staff
Very considerate and professional staff working with you even though we are all faced with the world pandemic.
Insurer: Trupanion Canada
By: John
Very nice!
Nice to hear that you are able to speak to the same customer service advisor. Peter took his time and spoke clearly when explaining the basic packages. Very nice!
Insurer: AKC
By: Julie
Because of the ease of communication and friendly representatives.
Because of the ease of communication and friendly representatives.
Insurer: Trupanion
By: Linda
Because the coverage and timely payments are excellent!
Because the coverage and timely payments are excellent! The customer service is excellent. Anyone I have spoken to is professional, courteous, and empathetic to my pets concerns.
Insurer: Trupanion
By: Rebecca