Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Easy to File Claims, Quick & Efficient Service
We've been a Nationwide pet insurance policy holder for many years with two dogs. The service is quick and efficient and claims are easy to file. Reimbursements and explanation of benefits are handled promptly as well.
Insurer: Nationwide
By: Gail
Nationwide has made is very easy during Ellie’s surgery.
It is my first time having insurance on my pet. Ellie broke her leg and needed surgery. Nationwide made it very easy to submit a claim and get reimbursed.
Insurer: Nationwide
By: John
Nationwide was everything I was hoping when I took the policy out.
a fairly large claim was paid promptly and the process for filing it can't be any more simple.
Insurer: Nationwide
By: Charley
Peace of mind
I wished my medical insurance would be so good as this Nationwide Pet insurance. All claims were processed in a tImely manner. No calls needed. Excellent online service.
Insurer: Nationwide
By: Myra
Could not be easier
Once again, claim paid online before I could have banked a check. I used vitus vet which made it even simpler, direct to you and then my bank. Super efficient.
Insurer: Nationwide
By: Michael
Your product is bait & switch style extortion
I am entirely appalled by the service (or rather lack thereof) and the litigation required for the correct reimbursement amount. The point of this insurance is to reduce the overall cost of medical care for my pet and you have failed to show any value in your product. I am getting tired of wasting my to get what sales guaranteed. This needs to be made right!
Insurer: Nationwide
By: Gabriel
A very happy customer!
I am very pleased with the coverage and fast service provided by Nationwide.
Insurer: Nationwide
By: Joyce
Nationwide is awesome
Nationwide pet insurance is the best. Easy on line claim, great response time. I would and have highly recommended Nationwide to all my pet parents.
Insurer: Nationwide
By: Donna
Thanks
I really appreciate your prompt review of claim and reimbursement during a very stressful period. Gracie came through like a champ - I was a total wreck!
Insurer: Nationwide
By: Nancy