Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Nationwide is great
I love Nationwide. I have had it for years. (And not just pet insurance) I have always found the company easy to work with, quick on claims payment, and I enjoy the fact that I get to choose my vet. Not just certain ones
Insurer: Nationwide
By: Roseann
Surgery Went Great!
Clifford had to have major surgery on 3 bulging discs. He is doing well, but we still have to keep him quiet for a while longer. Nationwide was an awesome help with this process! Thank you!
Insurer: Nationwide
By: Nancy
Claim Processing was accurate & quick!
My most recent claim submittal was as always processed accurately and quickly. Thank You
Insurer: Nationwide
By: Robert
Fast and easy
Super simple to file claims and quick responses and payments. Easy to take a picture or download a pdf from my vet With the app. Received my payments within the same week with no hassle. I tell everyone who owns a pet to join because it’s given me such peace of mind.
Insurer: Nationwide
By: Dani
So happy I choose the ASPCA pet insurance.
So happy I choose the ASPCA pet insurance, they have the most comprehensive and cost efficient plan, that is clear and easy to navigate. They also have a well informed staff, and a great customer service team.
Insurer: ASPCA
By: Mandy
Its so simple to file claim
It is a pleasure doing business with Nationwide. The submission process is easy. The customer service reps are a pleasure to speak with and I actually look forward to filing claims with them :)
Insurer: Nationwide
By: MARIA
Thank you for your promptness
I am very pleased with my pet insurance. I have had it for many years now. I recommend it all the time to new pet owners.
Insurer: Nationwide
By: Shirley
Check up for Knox
Thank you for the excellent and speedy manner in which you have handled Knox's claim. Makes all the difference.
Insurer: Nationwide
By: Charlotte
Awesome Coverage!
I have had VPI coverage for 9+ years and would not trade it for anything. Its easy to submit a claim and the VetHelpline is awesome. I used it a few times and whoever answers the call is so nice, and knowledgeable.
Insurer: Nationwide
By: Laurie
Great service!
Nationwide is responsive and provides excellent customer service. Thank you!
Insurer: Nationwide
By: Cindy