Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Great Insurance!
Our large breed dog, Great Dane/Mastiff mix, just went through TPLO surgery for his torn CCL. We have had Nationwide Insurance for 3 years now and they have simply been terrific. Claims have been simple, quick and the payouts have been "life-saving", as well as extremely fast. I can't say enough good about the way we have been treated and how well our dog Beowulf has been taken care of. Highly recommend!
Insurer: Nationwide
By: Grant
Rejected first claim due to pre-existing SYMPTOM (dog threw up once) - Zero customer service available
This company gladly took my monthly fees however the very first claim they rejected due to seeing a previous vet visit where my dog threw up. They called it a pre-existing SYMPTOM which isn't described in their policy at all, in fact the vet visits revealed my dog was healthy before I started with this company. Cancelling service is a huge hassle, you can't do it online. I emailed 5-6 times, logged the request through the website and still no response however when the time came they certainly charged me again. Currently on a 45 min hold hoping someone actually works at this company. Apparently they have not figured out how to work from home and use the current COVID situation as an excuse to reduce their staff.
Insurer: Pets Best
By: Brian
easy and efficient
Wow! Dear Trupanion, thank you thank you thank you for your prompt attention to my claim. My sweet little pup had major surgery and that (in and of itself) is so stressful -- but submitting/filing claims was easy and your attention to the claim QUICK and then next day my coverage was in my bank account. WOW. Particularly during these stressful times, this was just the ease that I needed. THANK YOU!
Insurer: Trupanion
By: peg
Awesome
Nationwide has been one of the greatest insurance companies for my dogs!
Insurer: Nationwide
By: Lynn
Love this insurance!
Nationwide is amazing and has helped us provide excellent medical care for our Lola.
Insurer: Nationwide
By: Alicia
Easy and quick claim filing and reimbursement
The policy is straight forward and easy to understand. Customer service very helpful! Claim process is easy and not at all stressful! Great coverage for my German Shepherd!!
Insurer: Nationwide
By: Amy
The best pet insurance is Nationwide.
Hurley is 15 1/2 years old and has been insured with Nationwide since 2008, she had had many health issues as she was neglected. Nationwide has never let me down and has helped with the ability to properly care for my best friend and help her live to 15 years. I wouldn’t recommend any other company, they care about my pet as much as I do
Insurer: Nationwide
By: Jacquelyn
Trupanion Came Through!
Finley is our first dog in 35 years of owning wonderful canine’s to have pet insurance. We were skeptical but decided to go forward with a plan knowing that veterinary costs have escalated and we wanted to provide the best care for our little man. Nothing is more heartbreaking to make a medical decision for your beloved animal based on the cost of care. When looking into various insurers, we checked Trupanion’s credibility with our vet and Finley’s breeder. Each provided positive feedback. On a Saturday evening, we were faced with an emergency and needed a 24/7 facility. We had a 10 month old puppy with 104 fever, extremely lethargic and unable to walk. Finley spent several days hospitalized. Thus, our first claim! After having a delay in processing, due to incomplete pet medical history records, our claim of $2,600., for a septic joint issue, was processed and paid according to policy terms and prior to 30 days of submission. Thank you, Trupanion and your Customer Service team who helped us through our claim!
Insurer: Trupanion
By: Chris
Only way it could be easier is if the Vet filed the paperwork for me.
Very good service. Very fast claim reimbursement.
Insurer: Nationwide
By: steven
I am so glad I have nationwide, they have been a godsend!
I am beyond impressed at the ease of submitting a claim but more importantly, the reimbursement itself. I have a French bulldog that is normally pretty healthy now but when things happen they are catastrophic. So far they have saved me thousands and allowed me to get him the treatment he needed without hesitation or the stress of figuring out how to pay.
Insurer: Nationwide
By: Lauren