Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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QUICK CLAIM PROCESSED
Nationwide was great at processing my dog's claim. He got ill and I needed to rush him to the emergency pet hosiptal in my area, as I could not get through to my vet. Having a sick pet is stressful but then having to pay off a high vet bill adds to it. I submitted my claim as soon as possible and received a check for the full amount quickly. WHAT A RELIEF!!!
Insurer: Nationwide
By: Dora
Second review process is very dificult
My very first claim had two charges that required 'additional information' - I submitted the details asked for, it has now been over 30 days and I have zero response on the additional payout that is warranted.
Insurer: Nationwide
By: Aaron
Great experience with Nationwide pet insurance.
We’ve had nothing but excellent service with Nationwide. I’ve submitted my claims online and they’ve been reimbursed in a timely manner.
Insurer: Nationwide
By: Karen
much easier than anticipated
I have never had pet insurance before with other pets. I am so thankful that this has been a positive experience. Emmett recently had to have surgery and we have not had any issues with getting claims paid quickly. I guess I was expecting it to be a hassle and it was definitely not. I have recommended Nationwide to all of my friends with pets. I am so pleased with the service.
Insurer: Nationwide
By: Anne
Our Modern Extended Family
Nationwide pet insurance genuinely cares about the pet's they serve and the families that love them! The entire experience, from enrollment to claims, from the understanding of the policy to the newsletter, from e-reminders to fun online. photo sharing opportunities, Nationwide pet insurance makes their love and influence felt. Nationwide pet insurance is a business, but they behave like a family member checking in to make certain all is well.
Insurer: Nationwide
By: Utivius
You are amazing!
I love this insurance, and you are the best of the best. You are number one, and I will be glad to spread the word! Thank you for all that you do to help our beloved pets!!! Great customer service and claims!
Insurer: Nationwide
By: Betty
I recommend your company to every 'pet' family and VRT I encounter!
My first German Shepherd had 'allergy' issues and Nationwide saved us a tremendous financial burden! Prior to getting insurance we spent over $7,000 in allergy associated bills. At 11 yrs. of age he had an aggressive cancer (diagnosis to passing...5 days). Nationwide was compassionate and reached out to me offering assistance and comfort. Now with 'fur baby' #2 we did not think twice about insurance and again....excellent service and kindness. Would NEVER second guess Nationwide Pet Insurance.
Insurer: Nationwide
By: Susan
Quick Claim Processing But....
Nationwide has been excellent with their claim processing. Even though they disclose it takes up to 30 days, we have never experienced that. The funds always get sent to us much quicker than 30 days. My only gripe with Nationwide is their lack of flexibility when someone wants to make a policy change. I inquired about this and they told me the policy as it is needs to run for 12 months - no exceptions. I found this to be somewhat unfriendly from a customer perspective. Other than that, I'm very happy overall with Nationwide.
Insurer: Nationwide
By: Scott
Reliable and Caring
The best recommendation pet owners made, when I got my pup, was to get insurance. My insurance has been incredibly helpful & gives me peace of mind knowing I don’t have to miss a vet visit due to money. I’m reimbursed swiftly & followed up with.
Insurer: Nationwide
By: Paulette
Allergies are getting under control
You are all doing awesome! I feel a kind of calm in emergencies with my dog because I have such good insurance. I trust that Nationwide reimbursements are honest and true to contract.
Insurer: Nationwide
By: Julie