Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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FAST, EFFICIENT, & CARING
I have had insurance on both my dogs. When my previous dog passed and I had to put a claim in for putting him to sleep and cremation I received a sympathy card and they cancelled his insurance without me having to call, as they knew it would be a hard time for me and I very much appreciated it. I also love getting my dogs birthday cards every year. I have never had a problem with a claim and always been reimbursed in a timely manner. The only thing close to negative I could say is the rates raise A LOT when your pet gets older. I have had insurance on since I got my dog at 8 weeks old and he is now 10 and it is 5x as much than it was. It has been worth it for me but that does make it hard on the checkbook.
Insurer: Nationwide
By: JANNELLE
Make the monthly investment in your pet's health and wellness!
I am very happy with Nationwide Pet Insurance - we have both of my dogs insured with the company. I have been with VPI/Nationwide since 2002. Filing a claim is very easy, and the pet parent receives updates when the claim has been received and processed. We have had some serious incidents and lost two of our beloved dogs (fortunately mainly due to old age) during our 18 years with the company. We have never had to make a decision about care for our animals based on cost, in part because of our pet insurance policies. We recently adopted a mixed breed, one year old male dog from a shelter and we insured him the day after we adopted him. I urge pet parents to make the investment of the monthly premium in their pet's health and wellness - they will be do glad they did when their pet needs non-routine care and they don't have to worry nearly as much about treatment cost.
Insurer: Nationwide
By: Tammy
Thank you!
I have already recommended Nationwide Pet Insurance to all my friends that volunteer in pet rescue. They have been a wonderful help for this claim. My dog had a fast growing mass on his gums. The doctor removed it under anesthesia. Fortunately it is not cancer.
Insurer: Nationwide
By: Carol
Quick, easy, and convenient
Buying pet insurance is the best purchase I’ve ever made! Nationwide makes it so easy! I send a picture of the receipt from my vet and they begin processing the claim! Super happy with their insurance!
Insurer: Nationwide
By: Ania
I love Nationwide Pet Insurance!
Nationwide pet insurance is a wonderful company. They are so helpful with my dog’s care.
Insurer: Nationwide
By: Joy
Best Pet Insurance you can have.
Our Siberian Husky has been with Embrace since he was 8 weeks old and he is now 7 years old and we have had to file claims and never had a problem with them. They respond within the time frame they say they will and we have the money deposited directly into our bank account. Also, if I've called or emailed with a question it was met with a friendly, courteous response. My husband and I always recommend Embrace when talking to other pet owners.
Insurer: Embrace
By: Joyce
Quick Response to Claim Submission
Upon submission of my claim to Nationwide Pet Insurance, I received an email from them acknowledging receipt of my claim. During the processing of the claim, I knew the stage of processing. After Nationwide's review, I received an advanced statement of payment of allowed costs, the amount I would be receiving, and payment was being processed. I received reimbursement quickly, I like being kept informed as to the stages of processing the claims. I was able to put my attention on my pet's needs knowing that I had made the right decision to take him to the Vet for needed care and treatment to return him to good health.
Insurer: Nationwide
By: Nancy
Worth every penny!
I've had Embrace Pet Insurance for a little over three years now and it has been a very worthy investment. I have a very active dog that is prone to leaping and not looking so she ends up with cuts, broken bones, and more recently, in need of a major knee operation. I was able to get information prior to every surgery and physical therapy session to make sure I knew what was covered. The online claims process was incredibly simple and I was always reimbursed in less than three days. With the physical therapy it was usually next day. While initially I purchased the insurance for peace of mind and for "just in case" moments, I now bring my pup in for everything because I know it won't be a financial burden.
Insurer: Embrace
By: Sara
Fast, secure and easy claims process!
We have been Nationwide pet insurance customers since our dog was a youngster and we have always experienced excellent customer service. Our most recent claims were processed in record time -- from the easy online submission process to the confirmation that our claim was received and our payment, it was all managed within two weeks -- much sooner than the expected 30 days, which was fantastic! Many thanks, Nationwide Pet Insurance team -
Insurer: Nationwide
By: Kristin
They really care
Best customer service, best compassion, best claim handling, and the award goes to Nationwide!!!
Insurer: Nationwide
By: Rhonda