Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Best investment I’ve ever made!!
If you are on the fence about insurance for your pets DO IT!! Your pets WILL age and WILL have accidents. Do not be in a position where you have to make a terrible choice about saving your pet’s life. Trupanion has saved us so much money on our pets and they make it so easy with their software that is available for most vets and specialists. The rates are fair and the coverage is excellent. The reps are always so helpful and kind.. and the refund comes promptly. Getting my pets insured as puppies was the best decision we ever made.
Insurer: Trupanion
By: Michelle
Great service, quick response!
My claim was completed within 24 hours after submitting. I love the app! Just a quick pic of the invoice and they take it from there!
Insurer: Trupanion Canada
By: Tracey
So fast and simple and clear.
Piper was diagnosed with several mast cell tumours that had to be removed as soon as the veterinarian could get her in for the best result. We chatted with a customer service rep online and she walked us through eligibility, the forms, pre-approval and all the steps needed. Once preapproval was complete, which took no time at all, we were also informed of the steps once the actual surgery was done. We took Piper home on Monday, the day of surgery, submitted our claim on Tuesday and less that 24 hours later, the payment was approved and headed to us. I wish all insurance companies were as clear, quick and responsive. We still have results to receive and hopefully no further treatment or surgery, but are thankful for the respect, care and attention we received. It is not easy to watch your loved pet go through difficult times, pain and discomfort, but at least this process was painless and provided exactly what was expected from this first claim. We have been policyholders for 6 years and have not needed anything. You never really want to need the service, but when you do, it's good to know that Trupanion was there.
Insurer: Trupanion
By: Mara
Helpful and caring staff
Helpful and caring staff
Insurer: Trupanion
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Everybody is very helpful
Everybody is very helpful
Insurer: Trupanion
By:
It was a very difficult day for me and Harmony was very compassionate and helpful.
It was a very difficult day for me and Harmony was very compassionate and helpful. She explained everything very clearly.
Insurer: Trupanion
By:
Solved the problem quickly and painless
Solved the problem quickly and painless
Insurer: Trupanion
By:
The help of the person on the phone
The help of the person on the phone
Insurer: Trupanion
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