Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
Other Categories
DON'T BELIEVE THE HYPE
I have been a loyal customer to Healthy Paws for 10 years, and how did they reward me?!? By increasing my monthly payment to $200 a month! I started out paying $30 a month, and when my boxer was too old to go anywhere else, they trapped me and hiked up my monthly rates. DO NOT GO WITH HEALTHY PAWS!!! I just got another puppy and will go with another pet insurance company, not one that will bait and hook me like Healthy Paws.
Insurer: Healthy Paws
By: Nicole
Glad we have Healthy Paws Insurance!
We purchased this plan just about 2 years ago when we first adopted our puppy. Last year we bought a second policy for another puppy we adopted. I am so glad we decided to protect our pups. Our young dog suddenly needed TPLO surgery. Healthy Paws has been a blessing between getting all the diagnostic tests (x-rays, etc) done to helping pay for the meds she needed while she waited for surgery. Most claims are processed and reimbursement mailed out within 1-2 days of filing the claim. While the surgery claim took longer and it took a couple of phone calls for me to understand fully what they needed, once we had all of this, the claim was processed quickly and every customer service rep I spoke with was very friendly and helpful.
Insurer: Healthy Paws
By: Elisha
Excellent and Speedy Services
We consulted few friends while selecting the right insurance for our dog. Most of them recommended Trupanion. Even though we saw some bad reviews regarding Trupanion but we compare with other insurance quotations and decided on Trupanion. After Marley was under the protection, we visited the vet for two times and the claims were done by the vet automatically even though it is still under the deductible amount. Then on May 9, Mayley had diarrhea and needed to stay in the clinic on May 10. He needed too stay in the clinic for the whole day and recovered well. The bill was also automatically claimed by the vet and the approval was done in seconds and I just need to pay my own portion before taking Marley home. I am sure I make the right choice for my dog and home no need to submit the claim again.
Insurer: Trupanion
By: Ben
A new breed of insurance
All companies say they care but it’s not until you use Lemonade that you really see the difference. Lemonade is fast and simple to use. Lemonade takes the stress out of submitting a claim at a time when all you really care about is your pet. Once submitted you get to work with a person, with an actual name and a sense of humour just when you need it! Lemonade cares about what your pet means to you and goes the extra distance to keep you connected. Great company.
Insurer: Lemonade
By: Daniel
The best
The very best of service and always helpful
Insurer: Embrace
By: Marge
Lemonade is the best for my dogs!
Lemonade is a great platform to use to know that my 2 dogs (terrier mix and pomsky) are protected. I had Nationwide in the past, but Lemonade takes the cake. Lemonade has great rates, easy to file claims/payment of reimbursements, and most importantly the customer service is warm and transparent. I have also used Lemonade's chat feature where their experts guided me through policy coverage and dog health concerns.
Insurer: Lemonade
By: John
Excellent customer service.
Excellent customer service.
Insurer: Trupanion
By:
Jonesy, The Cat, says...
Excellent service every time. Caring, knowledgable staff, too.
Insurer: Trupanion
By: