Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Ashley has great customer service skills and was very helpful!
Ashley has great customer service skills and was very helpful!
Insurer: Trupanion
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Because the representatives are always friendly and hellpful
Because the representatives are always friendly and hellpful
Insurer: Trupanion
By:
Great customer service
Great customer service
Insurer: Trupanion
By:
I’m currently appealing a claim.
I’m currently appealing a claim. So I’m not happy in the moment. However, you have been very good in the past.
Insurer: Trupanion
By:
Kelsey was perfect.
Kelsey was perfect. She answered my questions to my satisfaction and took time to explain the insurance program.
Insurer: Trupanion
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My call was answered quickly and my question was answered concisely during one call.
My call was answered quickly and my question was answered concisely during one call.
Insurer: Trupanion
By:
My dog has had multiple issues and TruPanion has always come through.
My dog has had multiple issues and TruPanion has always come through. The website portal is great, and I just used the 'chat' feature which worked great also. The customer service rep's have always been sympathetic and thoughtful when referring to my dog.
Insurer: Trupanion
By:
Online chat was able to answer all my questions about the coverage summary.
Online chat was able to answer all my questions about the coverage summary.
Insurer: Trupanion
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Patrick was very helpful genuinely understanding and knowledgeable!
Patrick was very helpful, genuinely understanding and knowledgeable! I always receive great customer care when calling TruPanion and my calls are answered almost immediately.
Insurer: Trupanion
By:
Always simple and easy.
Always simple and easy. Never a long process or a long wait to speak to someone. Love the online chat!!
Insurer: Trupanion Canada
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