Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws is a life saver!
Healthy Paws = peace of mind. My dog has always had various tummy issues and I can feel secure knowing that I can get her the care she needs and I'm covered. Healthy Paws is also super easy to use and submit claims with. Recommend highly!
Insurer: Healthy Paws
By: Jenna
Literally a Life Saver
Our wonderful pup, Bean, has struggled mightily with health issues since she we got her at 8 weeks. Both the normal illnesses that dogs struggle with, ear infections, etc. but about 2 years ago she was diagnosed with an autoimmune disease that took both her eyes at the very young age of 3.5. Without our Healthy Paws insurance I don’t know if we couldn’t given her the best treatment. Today she is the happiest, most resilient puppy around and we owe such a debt to Healthy Paws. In addition, the process for reimbursement is so easy and fast I often ask myself why human medical insurance isn’t as easy.! Great company and highly recommended to any pet owner!
Insurer: Healthy Paws
By: Erin
They are prompt in reviewing and paying and their customer service is terrific.
they're the best. I had previously been a customer of the company that uses ASPCA and they were terrible.
Insurer: Trupanion
By: Judy
Thank goodness
Thank goodness I got insurance for my puppy as soon as I brought him home! You just never know what life brings you, my puppy was seven months old when he got really sick from an inflamed lymph node. The bill added up so quickly in three days I had already accumulated over $8000, I was able to begin the claim as soon as he was admitted and the ease of communication with Lemonade was bar none and they were also able to communicate directly with The hospital my little guy was staying at. I could not be more grateful for them and their understanding during that hard time, the last thing I wanted to deal with was insurance but the ease made it so much easier! Please, please, please get insurance for your pet.
Insurer: Lemonade
By: Wanjiru
Ashley has great customer service skills and was very helpful!
Ashley has great customer service skills and was very helpful!
Insurer: Trupanion
By:
Because the representatives are always friendly and hellpful
Because the representatives are always friendly and hellpful
Insurer: Trupanion
By:
Great customer service
Great customer service
Insurer: Trupanion
By:
I’m currently appealing a claim.
I’m currently appealing a claim. So I’m not happy in the moment. However, you have been very good in the past.
Insurer: Trupanion
By: