Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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I purchased Pumpkin Pet insurance for my Maltese in March, 2021
with no idea she would die in April. I had only had the pet policy for one month when my sweet little Bailey started having complications breathing. She was rushed to the vet emergency clinic, put on Lasix and sent home to see her veterinarian the next day. After her visit the next day, Bailey was diagnosed with congestive heart failure, something I have never been told before. The next day Bailey died and we were devastated. Not knowing the insurance would pay, because I had only had it for one month, I filed the claim anyway. Low and behold the insurance paid 90% of Bailey's bill after my $250 co-pay. Amazing!!! I would recommend Pumpkin Pet insurance to anyone. If I ever get another pet I will definitely purchase the pet insurance from Pumpkin.
Insurer: Pumpkin
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Amazing support and great people work here.
Amazing support and great people work here.
Insurer: Trupanion
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Ashley was very caring and understood the way the insurance would help my dog s medical Bill.
Ashley was very caring and understood the way the insurance would help my dog s medical Bill.
Insurer: Trupanion
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Bridget was extremely helpful and friendly.
Bridget was extremely helpful and friendly. She was able to answer my questions and concerns without me feeling like I was talking to a robot. She had personality and treated me like a person, not a client. That's what I look for in a company.
Insurer: Trupanion
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Dealing with trupanion is a real pleasure compared to health insurance providers.
Dealing with trupanion is a real pleasure compared to health insurance providers. Your people are compassionate, responsive and friendly.
Insurer: Trupanion
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Everything about Trupanion has been a positive experience.
Everything about Trupanion has been a positive experience. The ease of use on the site, representatives I have spoken to, and overall experience has exceeded my expectations.
Insurer: Trupanion
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Helped me quickly and without lacking professionalism.
Helped me quickly and without lacking professionalism. All my concerns were answered in less than 3 minutes.
Insurer: Trupanion
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I felt reassured that my claim was valid after speaking with Tammy.
I felt reassured that my claim was valid after speaking with Tammy.
Insurer: Trupanion
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I first found out about Trupanion through the Great Pyrenees Facebook.
I first found out about Trupanion through the Great Pyrenees Facebook. Someone asked a question about which one was the best one. It was either PetsBest or Trupanion. I chose this one because it seemed like they had the care I wanted for my dog. The lady I talked to explained everything to me and I felt like that I made the right choice.
Insurer: Trupanion
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I love Trupanion.
I love Trupanion. We have had you for nearly 9 years now when we got our Boston Terrier. The turn around on invoices and reimbursement has always been stellar for the most part and it's great that you're always connected to someone here that loves animals as well.
Insurer: Trupanion
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