Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The Customer Service Rep Melissa was An Excellent Rep who handled my Problems efficiently and with expert knowledge and information of my particular concerns.
The Customer Service Rep Melissa was An Excellent Rep who handled my Problems efficiently and with expert knowledge and information of my particular concerns. I feel that as Far as Dealing with Any Customer Service Representatives , Melissa Was One of the Best and her Patience n Knowledge Puts her Miles Among the Best , I Now Realize Why I am a Customer of Trupanion and Will Tell both Family and Friends of the Professionalism and Top Rated Service we can Expect from Trupanion, Melissa keep up the good work and I hope she is used a teaching tool to other employees in their company as she is Definitely an Asset of the Highest Degree .
Insurer: Trupanion
By:
Customer service is always fabulous on the few occasions I've had to call and our vets love you.
Customer service is always fabulous on the few occasions I've had to call, and our vets love you. We tried the rest; we'll stay with the best!
Insurer: Trupanion
By:
Great customer service
Great customer service
Insurer: Trupanion
By:
Great customer service
Great customer service
Insurer: Trupanion
By:
I haven't had to claim anything yet but I had a small problem with an incorrect DOB registered and it was resolved very quickly with Christina.
I haven't had to claim anything yet, but I had a small problem with an incorrect DOB registered, and it was resolved very quickly with Christina. If this is an indication of how efficiently the claims process works, I'm glad I chose Trupanion! ????
Insurer: Trupanion
By:
The customer service is always on point and the representatives are always friendly and prompt.
The customer service is always on point and the representatives are always friendly and prompt.
Insurer: Trupanion
By:
They are very caring for your pet and your needs and respond quickly and efficiently
They are very caring for your pet and your needs and respond quickly and efficiently
Insurer: Trupanion
By:
Because we had an excellent service every time we dealt with you!
Because we had an excellent service every time we dealt with you!
Insurer: Trupanion Canada
By:
Excellent Pet Insurance Company!
I have been with Trupanion for almost 8 years now. This company is amazing. No issues ever with any claims. Their direct billing option is wonderful and efficient. Finally every time I have ever had to call them their client service representatives are extremely pleasant and helpful. I highly recommend this insurance company for any pet owner.
Insurer: Trupanion Canada
By:
Horrible
Horrible! You can't reach a live person and they have caps on well medication and didn't cover an ACL tear which was diagnosed after the policy was in effect. It has been less than a year that we have this insurance and within a few months we felt we made a mistake.
Insurer: Pets Best
By: Nancy