Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Easy to work with, willing to listen and reconsider
I bought Trupanion pet insurance for my two younger black labs who were healthy. The two year old had an injury a few months in to the policy. She suddenly couldn't walk after a run. In my effort(as a physician) to give a complete history I unknowlingly gave Trupanion and one of the vets the idea that she had a preexisitng injury(she had a rpevious shoulder very mild tendonitis). My claim was initially denied but when I and the vets clarified the history, Trupanion over turned their own claim denial and paid for the claim. I think this is pretty impressive. The whole process was smooth and all Trupanion employees were kind and compassionate. My daughter is a vet and I have told her to recommend Trupanion to her clients. High ratings for Trupanion from me for sure.
Insurer: Trupanion
By: Rebecca
I am very happy with the claim respond
I am overwhelmed with the this insurance.I highly recommend it.The treat the client with a lot of attention and the refund on a claim is so fast.Love it
Insurer: Pets Best
By: Cassia
Agent was awesome and knowledgeable
Agent was awesome and knowledgeable
Insurer: Trupanion
By:
Always pleased.
Also a positive claims experience. Trupanion processes claims in a fast and efficient way.
Insurer: Trupanion
By:
Coverage is good but website makes it difficult to change or cancel coverage without speaking to a person.
Coverage is good, but website makes it difficult to change or cancel coverage without speaking to a person.
Insurer: Trupanion
By:
Everyone I have spoken with through the past years has been kind and very eager to help.
Everyone I have spoken with through the past years has been kind and very eager to help. When your pet is suffering it is reassuring to know that the person your speaking with has the information needed to get started right away so treatment is not held up for our pet.
Insurer: Trupanion
By:
I highly recommend Trupanion!
I have recommended Trupanion to several friends with dogs, and they have purchased policies. The Trupanion website is very easy to post claims and the company is very fast in reimbursing for covered medical expenses. Always a lovely experience when talking with Trupanion representatives on the phone. I am so grateful for Trupanion!
Insurer: Trupanion
By:
My first experience with pet insurance
The website was down so I called customer service and was greeted by a cheerful and informative lady. She was very helpful; guiding me on what I should do. The whole process was easy and quick. I was very impressed that I sent my claims via email on a Friday night and the claims were processed that same weekend. I received the covered reimbursements within the next 10 days or so. Thank you for an easy process.
Insurer: Trupanion
By:
So far all my interactions with anyone who works at Trupanion have been incredibly helpful and everyone I’ve spoken with has been kind and informative
So far all my interactions with anyone who works at Trupanion have been incredibly helpful and everyone I’ve spoken with has been kind and informative
Insurer: Trupanion
By:
I am a RVT with beautiful customer service experiences from this company.
I am a RVT with beautiful customer service experiences from this company. I recommend trupanion to anyone and everyone with pets!
Insurer: Trupanion Canada
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