Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Agent was awesome and knowledgeable
Agent was awesome and knowledgeable
Insurer: Trupanion
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Always pleased.
Also a positive claims experience. Trupanion processes claims in a fast and efficient way.
Insurer: Trupanion
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Coverage is good but website makes it difficult to change or cancel coverage without speaking to a person.
Coverage is good, but website makes it difficult to change or cancel coverage without speaking to a person.
Insurer: Trupanion
By:
Everyone I have spoken with through the past years has been kind and very eager to help.
Everyone I have spoken with through the past years has been kind and very eager to help. When your pet is suffering it is reassuring to know that the person your speaking with has the information needed to get started right away so treatment is not held up for our pet.
Insurer: Trupanion
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I highly recommend Trupanion!
I have recommended Trupanion to several friends with dogs, and they have purchased policies. The Trupanion website is very easy to post claims and the company is very fast in reimbursing for covered medical expenses. Always a lovely experience when talking with Trupanion representatives on the phone. I am so grateful for Trupanion!
Insurer: Trupanion
By:
My first experience with pet insurance
The website was down so I called customer service and was greeted by a cheerful and informative lady. She was very helpful; guiding me on what I should do. The whole process was easy and quick. I was very impressed that I sent my claims via email on a Friday night and the claims were processed that same weekend. I received the covered reimbursements within the next 10 days or so. Thank you for an easy process.
Insurer: Trupanion
By:
So far all my interactions with anyone who works at Trupanion have been incredibly helpful and everyone I’ve spoken with has been kind and informative
So far all my interactions with anyone who works at Trupanion have been incredibly helpful and everyone I’ve spoken with has been kind and informative
Insurer: Trupanion
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I am a RVT with beautiful customer service experiences from this company.
I am a RVT with beautiful customer service experiences from this company. I recommend trupanion to anyone and everyone with pets!
Insurer: Trupanion Canada
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London Ontario Canada
You guys are amazing. Best service Bar none. So happy I went with you guys. !!
Insurer: Trupanion Canada
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Trupanion
Trupanion is an excellent insurance company. I’ve been extremely appreciative of the good service I’ve received for ten years now.
Insurer: Trupanion Canada
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