Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Great Expectations
Anica was most engaging, totally explaining everything I needed to know and what I needed to do to enroll in the program. Brava!!!
Insurer: Trupanion
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I don't really know what you're asking here.
Based solely on the sign up experience. I'm new. Just joined Trupanion yesterday. But if future experiences are similar to my time with Sheila during the intake, then it's a home run.
Insurer: Trupanion
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Because they didn’t get my apartment on the address. So I had to call back. I’m not sure if they got my payment date right it didn’t look like it on the email I got. If they don’t get that right. Than I will not be happy.
Because they didn’t get my apartment on the address. So I had to call back. I’m not sure if they got my payment date right it didn’t look like it on the email I got. If they don’t get that right. Than I will not be happy.
Insurer: Trupanion
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Good status upsates
Good timely communication from trupanion on email and text re: status
Insurer: Trupanion
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Honestly I had been thinking about getting insurance for the for a while but I saw testimonials constantly on We Rate Dogs instagram and all the questions they answered that just tipped it over the edge that Trupanion was the one.
Honestly, I had been thinking about getting insurance for the for a while, but I saw testimonials constantly on We Rate Dogs instagram and all the questions they answered, that just tipped it over the edge that Trupanion was the one. Especially because you can pay the vet right there and it doesnt have to be a reimbursement kind of thing. That sas the biggest selling point for me. Also the chat help was quick, responsive, personalized, and friendly.
Insurer: Trupanion
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I will forever have pet insurance!
My eight year old lab has lymphoma and we have been sending statements in almost weekly. It is unbelievably easy to do and I am reimbursed within days. The staff are kind, empathetic, and knowledgeable. I have recommended Trupanion to many people and will continue to do so. Having your sweet pet diagnosed with cancer is devastating. But knowing I can give her the best treatment, because I have insurance is a huge relief. Never will I own a pet and not have insurance for them.
Insurer: Trupanion
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The help from their team is fast and accurate with information
The help from their team is fast and accurate with information
Insurer: Trupanion
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Cheri was wonderful and it was a painless experience!
Cheri was wonderful, and it was a painless experience!
Insurer: Trupanion Canada
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I have always felt secure that if anything happened to Cadbury I could do whatever was necessary to help him.
I have always felt secure that if anything happened to Cadbury I could do whatever was necessary to help him. Then when he was hurt and a small claim was made there were no problems just quick solutions. I could now afford any problems Cadbury might have but when he was a baby I didn’t have that much money. I could not bear not doing everything I can for him. He is now 14 and that peace of mi d has always been with me. Thank you for the valuable service you provide. I often recommend Trupanion.
Insurer: Trupanion Canada
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It was absolutely great service via internet.
It was absolutely great service via internet. quick and prompt and knew answers right away. Thanks you Samatha!!
Insurer: Trupanion Canada
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