Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
Other Categories
Easy
Aaron was informative and made it easy
Insurer: Trupanion
By:
Answered my questions and was very helpful.
Answered my questions and was very helpful.
Insurer: Trupanion
By:
Carmen was adorable and explained everything perfectly she felt like family??
Carmen was adorable and explained everything perfectly, she felt like family??
Insurer: Trupanion
By:
They offer vet direct pay and have always had expedient customer service.
They offer vet direct pay and have always had expedient customer service. Hannah was also great and answered my questions quickly and got my premium cost back to within my budget.
Insurer: Trupanion
By:
Proud Cockapoo Mom
Very helpful and knowledgeable customer service representative.
Insurer: Trupanion
By:
Great Expectations
Anica was most engaging, totally explaining everything I needed to know and what I needed to do to enroll in the program. Brava!!!
Insurer: Trupanion
By:
I don't really know what you're asking here.
Based solely on the sign up experience. I'm new. Just joined Trupanion yesterday. But if future experiences are similar to my time with Sheila during the intake, then it's a home run.
Insurer: Trupanion
By:
Because they didn’t get my apartment on the address. So I had to call back. I’m not sure if they got my payment date right it didn’t look like it on the email I got. If they don’t get that right. Than I will not be happy.
Because they didn’t get my apartment on the address. So I had to call back. I’m not sure if they got my payment date right it didn’t look like it on the email I got. If they don’t get that right. Than I will not be happy.
Insurer: Trupanion
By:
Good status upsates
Good timely communication from trupanion on email and text re: status
Insurer: Trupanion
By:
Honestly I had been thinking about getting insurance for the for a while but I saw testimonials constantly on We Rate Dogs instagram and all the questions they answered that just tipped it over the edge that Trupanion was the one.
Honestly, I had been thinking about getting insurance for the for a while, but I saw testimonials constantly on We Rate Dogs instagram and all the questions they answered, that just tipped it over the edge that Trupanion was the one. Especially because you can pay the vet right there and it doesnt have to be a reimbursement kind of thing. That sas the biggest selling point for me. Also the chat help was quick, responsive, personalized, and friendly.
Insurer: Trupanion
By: