Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Because of the outstanding response to customers and what I believe is a genuine caring on the part of the staff at Trupanion for their customers and particularly their pets.
Because of the outstanding response to customers and what I believe is a genuine caring on the part of the staff at Trupanion for their customers and particularly their pets.
Insurer: Trupanion
By:
helpful and friendly service
helpful and friendly service
Insurer: Trupanion
By:
It was pretty quick to get in touch with someone and the process was smooth.
It was pretty quick to get in touch with someone and the process was smooth.
Insurer: Trupanion
By:
Kat was helpful and informative
Kat was helpful and informative
Insurer: Trupanion
By:
Review
Overall I just don't feel it is necessary and is an unnecessary charge with consistent added fees that are useless. Plus, time consuming process over the phone when I called because I wasnt able to complete online while driving with my new pet...and the representative was ridiculously focused on educating me anyway about the online process and info even though I said over and over again that I was on a time restriction driving on my way to my new pet's vet appointment. He then responded at one point "well you don't have to get all mad about it!" But I literally just had to keep asking him and redirecting him to continue to move forward with the PHONE process as I was ALREADY on the phone with him!
Insurer: Trupanion
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Very simple and quick!
Super easy to do!
Insurer: Trupanion
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Until I see if my claims are paid it's hard to know if my expectations are being met and if I would recommend Trupanion.
Until I see if my claims are paid, it's hard to know if my expectations are being met and if I would recommend Trupanion. It is taking longer than expected to process my claims, so that is one thing I would tell anyone considering Trupanion. When I signed up, I thought it would be a much faster process.
Insurer: Trupanion
By:
Ali was extremely patient and helpful.
Ali was extremely patient and helpful. It was a mistake on my end and they were very courteous
Insurer: Trupanion Canada
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I have always had a good response from Trupanion and feel comfortable having this coverage for Essie.
I have always had a good response from Trupanion and feel comfortable having this coverage for Essie.
Insurer: Trupanion Canada
By:
Great customer service
The website did not work great but when I called the rep was so helpful!
Insurer: Trupanion Canada
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