Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
Other Categories
Signed onto Trupanion: keep improving
Chose 8 because of the transparency, clarity of coverage, clear communications (documents, customer service). It would have been a higher rating if certain key procedures (e.g., neutering -- good for the health of the animals and of the stemming unwanted pregnancies, etc.) were covered.
Insurer: Trupanion
By:
I am very pleased with the coverage and responsiveness of Trupanion.
I am very pleased with the coverage and responsiveness of Trupanion. Everyone I have engaged with has been extremely helpful and pleasant
Insurer: Trupanion
By:
Hassle free pet insurance
I have never had any issues with any claim that was submitted. Questions are answered by a live person on the phone which is wonderful
Insurer: Trupanion
By:
I love the caring and concern the employees showed for my dog
I love the caring and concern the employees showed for my dog
Insurer: Trupanion
By:
quick and efficient help!
quick and efficient help!
Insurer: Trupanion
By:
Outstanding Customer Service
Very efficient process and always willing to help with our questions. Great costumer service !!!!!!!!!!!!!!!
Insurer: Trupanion
By:
Two Dog Owner Happy Customer
We have been a customer for 7+ Years and haven’t had to make very many claims - we recently needed to and the process off the App on my phone was seamless! Payments were made timely and the communication was great!
Insurer: Trupanion
By:
Based on 1 encounter representative was knowledgable concerned about making sure all questions answered.
Based on 1 encounter, representative was knowledgable, concerned about making sure all questions answered.
Insurer: Trupanion Canada
By:
Chat help function is great when you don't want to get on the phone and the 24/7 service means I don't have to wait to next business day with questions.
Chat help function is great when you don't want to get on the phone, and the 24/7 service means I don't have to wait to next business day with questions.
Insurer: Trupanion Canada
By:
Prompt Reliable Service
Prompt service and exceptional phone service as well. I did not have to wait weeks for payment.
Insurer: Trupanion Canada
By: