Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Alexis was amazing she was super accessible kind and helpful!
Alexis was amazing, she was super accessible, kind and helpful!
Insurer: Trupanion
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Ali was incredibly helpful - this is the absolute best experience I've ever had with online chat/help.
Ali was incredibly helpful - this is the absolute best experience I've ever had with online chat/help. She not only answered my question, but helped me change my address and pro-rate a payment (without my even asking specifically!). So helpful, knowledgeable & easy.
Insurer: Trupanion
By:
Customer service is good.
Customer service is good. Rates don't increase drastically.
Insurer: Trupanion
By:
Even though I had trouble with an IT problem trying to enroll both Jonathan and Shantel were extremely helpful plus I like the direct payment to your vet.
Even though I had trouble with an IT problem trying to enroll both Jonathan and Shantel were extremely helpful plus I like the direct payment to your vet.
Insurer: Trupanion
By:
Excellent customer service
Excellent customer service
Insurer: Trupanion
By:
Extremely helpful already.
Extremely helpful already. Great customer service.
Insurer: Trupanion
By:
Fast response kind professional
Fast response, kind, professional
Insurer: Trupanion
By:
Got in touch with someone immediately.
Got in touch with someone immediately. Extremely kind about our sick kitty and very helpful answering all of my questions.
Insurer: Trupanion
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It was easy to submit the invoice.
It was easy to submit the invoice. All I had to do was attach pictures of my dog’s medical bills to your form. Within minutes of my submitting the invoice, I received a confirmation letter from Japan and letting me know that they were taking it on from there. I have done this in the past, and they repaid as much of the bill as possible in the shortest amount of time.
Insurer: Trupanion
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