Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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All of my experiences with trupanion have been excellent.
All of my experiences with trupanion have been excellent. The phone calls, claim submissions- everything. We have insurance through another company for our other dog and it has been an entirely different experience. Trupanion has been fantastic!
Insurer: Trupanion
By:
Because you covered my pups surgery expenses and have great customer service.
Because you covered my pups surgery expenses and have great customer service.
Insurer: Trupanion
By:
Claire provided exceptional Customer service and the package seems like the best fit for my needs.
Claire provided exceptional Customer service and the package seems like the best fit for my needs.
Insurer: Trupanion
By:
Violet
Erin was thorough, courteous, and very pleasant to work with. She explained everything to me and was very patient.
Insurer: Trupanion
By:
Great Experience
Everything went very smoothly purchasing Buddy’s policy. Prices very affordable. I don’t recall the girl’s name I spoke to, but she was very polite.
Insurer: Trupanion
By:
I asked the representative to email a claim form to me which she did immediately.
I asked the representative to email a claim form to me which she did immediately.
Insurer: Trupanion
By:
Jessica was incredibly helpful with my situation and the fact she was able to fix something so easily so quickly was great.
Jessica was incredibly helpful with my situation and the fact she was able to fix something so easily so quickly was great.
Insurer: Trupanion
By:
such friendly and super helpful individuals.
such friendly and super helpful individuals. concerned about my pet and sincerely want to make things easy and understandable regarding my policy. I also love the website interface- really easy to submit claims and see the status of the claims. I love the chat feature and always get fantastic help and support. Truly happy with the decision to get trupanion and it has helped so much with a few big issues my pup has developed over time.
Insurer: Trupanion
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