Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
Other Categories
Willing to listen
Embrace has been good to me. I’ve been with them for 4 years now. Really didn’t use them much the first 3 years but this last year I’ve had to do a few different needed things for my dog and claims processing has been extremely helpful in ensuring I get paid back appropriately and in helping me understand what to send them to make the process as smooth as possible. I also have the $240 wellness insurance and that’s a great add for things like medications or grooming/ shots etc.
Insurer: Embrace
By: Tiffany
Definitely recommend this pet insurance
It has been great working with Healthy Paws. They are super prompt, and have great customer service. After my puppy had surgery they went out of their way to check in on her, which I thought was extremely thoughtful . I would definitely recommend this pet insurance to all my friends.
Insurer: Healthy Paws
By: Brieona
Healthy Paws provides excellent coverage and quick claims processing!
I had a wonderful experience with Healthy Paws covering emergency veterinary expenses for my 14 year old Doberman recently. I suspected she was experiencing a Urinary Tract Infection and knew she needed to be seen quickly to prevent it from spreading. I was able to take her to my vet to receive the highest quality care, all the while knowing her policy with Healthy Paws would stand behind us and cover the cost of her treatment; allowing me to focus on tending to her medical needs and ensuring she felt better as soon as possible. I have had all my rescue dogs covered with Healthy Paws since 2010 and their genuine concern for the cause of finding homes for homeless pets and providing a way for pet parents to pay for sometimes expensive medical care is above and beyond. I would highly recommend them!
Insurer: Healthy Paws
By: Brian
I am so pleased with Trupanion. They are quick and efficient at getting claims processed.
I have had to put two claims through Trupanion and both were seemless. They are friendly, fast and efficient. I cannot recommend them enough.
Insurer: Trupanion Canada
By: Leigh
Everyone is always extremely friendly and helpful
Everyone is always extremely friendly and helpful
Insurer: Trupanion
By:
Excellent customer service
Excellent customer service
Insurer: Trupanion
By:
Fast customer service very friendly transparent.
Fast customer service, very friendly, transparent.
Insurer: Trupanion
By:
Claims are so easy!
Fast, friendly, easy.
Insurer: Trupanion
By: