Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Daniel was very informative and helpful with all my puppy’s insurance needs!
Daniel was very informative and helpful with all my puppy’s insurance needs!!
Insurer: Trupanion
By:
First time submission
It was fast and efficient.
Insurer: Trupanion
By:
Kreanna did gave me accurate information and was able to change my accounts efficiently.
Kreanna did gave me accurate information, and was able to change my accounts efficiently.
Insurer: Trupanion
By:
Great coverage friendly and knowledgeable staff and instant hell when using the web chat system
Great coverage, friendly and knowledgeable staff, and instant hell when using the web chat system
Insurer: Trupanion Canada
By:
Promptness should be a virtue!
I appreciate the prompt reply to my application. The process was not difficult.
Insurer: Trupanion Canada
By:
I havent had one issue.
I havent had one issue. Trupanion has been very prompt on its services. Fantastic experience with Trupanion.
Insurer: Trupanion Canada
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Jordan was super helpful and very patient with explaining my coverage
Jordan was super helpful and very patient with explaining my coverage
Insurer: Trupanion Canada
By:
a very satisfied customer
quick efficient service - excellent plan
Insurer: Trupanion Canada
By:
Pet insurance review
We have had a run around trying to get our claim accepted. It was unclear what extra information was needed. Claim got denied because records from previous owner were not released and now is getting reopened with the additional info. Has been frustrating. Hope we can get reimbursed after paying into it for years
Insurer: Trupanion Canada
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