Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,058 total


Verified August 29, 2021

Thankful I have this insurance!!!

Always effortless. Claims submitted by my vet and process is so timely. Glad I signed up with Trupanion at my sons suggestion (who is a vet)!

Insurer: Trupanion

By:

Useful
Verified August 29, 2021

Great customer service

Dan was excellent!

Insurer: Trupanion

By:

Useful
Verified August 29, 2021

Very happy customer

Everything was smooth and easy. Very happy and surprised that it was as easy as it was.

Insurer: Trupanion

By:

Useful
Verified August 29, 2021

Best ever!!

Fast and friendly!! Very easy with photo!

Insurer: Trupanion

By:

Useful
Verified August 29, 2021

Very happy with Trupanion

Fast reimbursement, and friendly service!

Insurer: Trupanion

By:

Useful
Verified August 29, 2021

Great service and customer service and coverage.

Great service and customer service and coverage. May be slightly more expensive than other advertised policies out there but worth the peace of mind.

Insurer: Trupanion

By:

Useful
Verified August 29, 2021

Helpful answering all questions and making thing clear and understandable

Helpful answering all questions and making thing clear and understandable

Insurer: Trupanion

By:

Useful
Verified August 29, 2021

Excellent Pet Insurance Company!

I’ve always been hesitant to buy pet insurance before, but Trupanion Pet Insurance has definitely changed my mind. Customer service is excellent; there is always someone ready to help with questions or concerns. Submitting our vet’s invoice was a breeze and we received reimbursement quickly and efficiently. Thank you, Trupanion!

Insurer: Trupanion

By:

Useful
Verified August 29, 2021

RESPONSIBLE & CARING INSURANCE!

Never have trouble, they’re always on it, very helpful & plasan.

Insurer: Trupanion

By:

Useful
Verified August 29, 2021

The people I dealt with on the phone were very professional and friendly

The people I dealt with on the phone were very professional and friendly

Insurer: Trupanion

By:

Useful

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