Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Thank you for my extra time with Lochlan
I was quite late filing a claim for one of my dogs, who I lost to cancer. Thanks to Trupanion I was able to get him radiation treatment, which gave me almost another year of good quality life with him. I was grieving, then I moved, then I moved again, and lost the paperwork along the way. I had given up on finishing this claim, when I finally ran across the paperwork again and submitted it. Trupanion came through, and paid for the applicable portions in less than 10 days. Please insure your dogs.You just never know when you will have a health condition or an accident arise that you just can’t afford to pay out-of-pocket without reimbursement. A Trupanion policy gives you options you might not otherwise have. I still treasure those last months with him.
Insurer: Trupanion
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Always friendly and helpful.
Always friendly and helpful. Easy to deal with good prices. Trusted by my veterinarian
Insurer: Trupanion
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Ellen Rocks It
Ellen was awesome! I didn't have puppy yet, but she got everything started for me and she explained my options and benefits very well. A++
Insurer: Trupanion
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Puppy to now senior dog..Great Sevice!
Fast, simple and convenient and phone reps are always helpful.
Insurer: Trupanion
By:
Professional & Kind
I spoke to two customer support people, Amanda & Alex, both were incredible! They were able to answer questions as I called on the way to the animal hospital with my GSD who was showing signs of poisoning. I needed to know if they would pay the Hospital directly bc the receptionist didn’t know if they worked with Trupanion directly like some do- she said I would need to do self-pay and submit the receipt for reimbursement. When I explained that I knew I couldn’t afford it bc it would likely be over $2K she told me that it would be up to the hospital but after I found out of they could provide an estimate she told me she could get a preauthorization for me if the hospital was willing to wait for direct payment from Trupanion. They helped me through what ended up being a really hard process. Just as the preauthorization had been processed, the vet came out and shared the results which showed extensive heart damage so things went a different way unfortunately. Just the same, without Trupanion I would have been more distraught. I’m very grateful to have them help me through things. The hospital was also amazing, they helped work with the team there to get things worked out for euthanasia
Insurer: Trupanion
By:
1st time user
It is well run good customer service willing to take time with a first time user worried about her beloved Golden
Insurer: Trupanion
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Kind and genuine: Trupanion
It’s always such a pleasure working with you
Insurer: Trupanion
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The interaction with Trupanion is one that is consistently: Knowledgeable cordial respectful.
The interaction with Trupanion is one that is consistently: Knowledgeable, cordial, respectful.
Insurer: Trupanion
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