Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,058 total

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Payment Experience 15,064

Claim Coverage 64,759

Customer Service 77,058

Price Satisfaction 23,517

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29921 - 29930 of 77058 results

Verified September 01, 2021

Trupanion helped us and our dog through a difficult time.

Our dog Willow was recently diagnosed with a brain tumor. Luckily, the prognosis with radiation was good -- the potential for a return to normal life for several years. So, we agreed to have the procedure, which cost $19,000. It went well, but during the anesthesia Willow caught a bacterial pneumonia, a common risk with dogs suffering neurological conditions while under. This additional treatment ended up costing $6,000. We got Willow home and she is doing well. Within one week, Trupanion had processed both claims and paid 90 percent of the costs (after our deductible) -- exactly as they said they would. There was no hassle, no haggling, no anything. I recommend them without reservation. You will get the coverage you agree to, and the customer service people will be kind to you when you interact with them. Which is pretty much the best thing you can say about an insurance company.

Insurer: Trupanion

By: Geoffrey

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