Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Super easy to use
Super easy to use, and filing a claim was hassle‑free.
Insurer: MetLife
By: customer
The representative was clear
The representative was clear, friendly and attentive. The process was seamless and the plan was explained when I had questions. Christina was excellent
Insurer: Nationwide
By: AN
ACL tear
Our four year-old golden retriever, tore her ACL. Quite an expensive procedure to get it repaired, but Pets best was amazing! They quickly took care of all the invoices we submitted, and provided a thorough explanation of what was paid and why. Could not be happier with this company.
Claims are timely reimbursed
The premium for my 2 Bengals has gone up quite a bit. But the service I've received have been wonderful. My claims are always paid out in a timely manner. Whenever I need help or have a question, the staff have always provided excellent service.
Insurer: MetLife
By: Tiffany M.
Coming Back Home
Today was a emotional day I have been with Nation Wide pat ins for almost 20 years and my beautiful fur babies passed away you took excellent care of my boys all their life with compassion and kindness and love now that I have a new fur baby I would never go anywhere else Terice Funes was so sweet and kindhearted she had compassion for pets as I do she was very knowledgeable about animals and coverage I felt the compassion and love from her the entire Nation wide family you all are a blessing to me and my fur babies and I am totally grateful for you all thank you for your continued care for our fur babies
Insurer: Nationwide
By: customerJanet R Henderson
The website was easy to navigate and…
The website was easy to navigate and the representative was so nice
Insurer: Spot
By: Cassandra Wheeler
The review process was transparent
The review process was transparent. As long as I provided appropriate documentation, Pumpkin did not give me a hard time and reimbursed me promptly.
Insurer: Pumpkin
By: Jovi
Easily accessible and available
Easily accessible and available. Not talking to a machine or AI, but a real human. Very professional and able to answer questions regarding my needs for my pet's insurance. Efficient and hassle-free.
Insurer: Nationwide
By: Terrence
Very Helpful Customer Service Rep
Kaitlyn S. was very helpful with getting my claims uploaded after I had issues filing. It is usually very easy to file with Fetch but I had multiple claims for the same event for my pet. Kaitlyn S. was very, patient, knowledgeable and courteous, she took the time to make sure I received email confirmations for the claims and I was satisfied. Thank you Kaitlyn S.
Insurer: Fetch
By: Frances Sullivan
Thank you for making this very easy
Thank you for making this very easy ! The application process was very simple and the customer service was great
Insurer: Nationwide
By: Sean Houle